Error activating account in Poser 11 Tweet

[DylanSaunders]

Hi folks. I had the Poser plugin working in Poser Pro 2014 and have recently upgraded to Poser Pro 11. I also updated Octane to 2.25. When I try to render with the plugin in PP11, the activation window pops up (indicating that Octane is deavtivated on my PC) and asks for my Live username and password. When I do that and click on Activate, I get an "error activating account message". Windows 7 is what I am running. Can anyone advise me on this please? Thanks in advance.

Edit: I forgot to mention that the plugin is still working in PP 2014. Do I need to deactivae that first?

[DylanSaunders]

Okay, I deactivated Octane from PP 2014 and still couldn't activate it on PP 11. So I uninstalled both Octane and the Poser plugin and reinstalled them. Still no luck, I am getting the same error message.
Octanes entry is visible in the Poser Render dropdown, but it just won't activate for me.

[face_off]

Hi Dylan

It sounds like the Otoy authentication servers might have been down. Can you try and authenticate again on Poser 11 pls? You can have both Poser 10/Pro and Poser 11 authenticated at the same time if they are on the same PC.

Paul

[DylanSaunders]

Thanks very much Paul for repying. Unfortunately, today I get the same error when I click Activate.
For obvious reasons, I starred out my Live ID in the screengrab.
If it helps, my firewall was turned OFF during the activation process.

[face_off]

I also updated Octane to 2.25.

The plugin version in your screenshot is not Octane 2.25 - it's 2.16. Can you update to the latest STABLE version of the plugin (https://render.otoy.com/forum/viewtopic.php?f=45&t=40425) and try again pls.

Thanks

Paul

[DylanSaunders]

Thanks Paul. It was two problems, first I had installed the wrong Poser plugin (2.16 instead of 2.25 as you correctly pointed out). But when I installed 2.25 I got the same error message. So instead of entering the Octane Live UserID and Password, I instead entered the Poser Plugin Username and Password. Guess what? it worked fine! Thanks again.

[DylanSaunders]

Thanks Paul. It was two problems, first I had installed the wrong Poser plugin (2.16 instead of 2.25 as you correctly pointed out)...

To clarify further Paul, I had accidently installed the Poser 2.25 plugin into PP2014 instead of PP11 and just didn't realize until you pointed it out.
All is well now. Thanks very much again.