Hi Jim!

I was having trouble pm'ing you so I emailed a more detailed response to you. The following is for anyone that is following your issue.

Our records are showing that your second job's frames are taking more than twice as long to render and almost 1.5 times longer to process. This is why ...

Thanks Jim! I see now that I misunderstood your initial message.
You already sent me the information I need to look into things so I will start doing that now.
Hope to have an update for you soon.

Hi Jim,

This difference is normal. As you may already know, the amount of gpu work required to render an animation can change from frame to frame. In your case it sounds like your seconds batch of frames simply took less time to render than your first batch.

I would be happy to check on your job ...

Hi oiver55,

Sorry for my belated response. Could you PM me your account name and email address so we can look at things on our end?

For those that were following this thread, the issue has been resolved in our Helpdesk. If there are any questions regarding ORC, please feel free to reach out to me.

Hi Syafi,

Sorry to hear that you are running into trouble. Could you send me you OTOY account email address, via dm, so I can look up your invoices.

Hey there,

Based on our records, it looks like your issue has been resolved in our Helpdesk. Please feel free to let me know if anything else comes up.

I am going to reach out to one of my colleagues to see if they can weigh in on what might be causing your issue. Looks like your scenes were uploaded through your plugin. Have you tested your scene in the Standalone Edition?

Thanks for getting back to me. Looks like your jobs were rendered in version 3.07. Could you try running one of your jobs in version 3.06.4 to see if the problem persists? You can do so by creating a job -> Advanced Options -> Octane Version.

Hey there,

I would be happy to take a closer look at your jobs. Could you send me your OTOY email address or your job id in a direct message?