OTOY Forums

Recently updated Windows 11 to the 24h2 update (Version 10.0.26100 Build 26100). Immediately after Octane refused to validate. My license is current and my credentials work. I get the error "the following license/subscription is required but was not available for your account"

I had this issue during the last major Windows update in August and was wondering if anyone else had this problem? Perhaps more importantly if anyone knows what I can do to avoid it in the future. Support has fixed this for me in the past but I'd like to avoid as much downtime as possible.

Hi,
probably the license was still active before running Windows update, so now it is still active, and cannot be activated again.

You need to visit your personal Octanelive page, and deactivate your licenses by pressing the red Unlock button beside of both licenses, Standalone and Plugins, if they are listed in blue as Active:
https://render.otoy.com/account/subscriptions.php

If listed in green as available, you are good to go.

If this is not your case, please write to help at otoy dot com sharing your OTOY username, thanks.

ciao,
Beppe