OTOY Forums

Hi There

I recently noticed that Picture Viewer's very bottom line doesn't get denoised.
Tried in R25, 2024, Octane 2022, 2023 no luck.
Live Viewer render is okay, Octane Standalone render is also okay without problem.

What's the purpose of your post? Asking for a solution or teasing the support? We are having many tasks to work!
We need more complete information to reproduce your problem! Also this is not a common thing. It's most likely CPU related issue and about copying render buffers via CPU threads.

What's your system specs, CPU/RAM/OS/...?
What happens if you try different resolutions?

And Share your scene with me via PM!

WORKAROUND: To use render passes to save denoised beauty.

Note that you are using the tool we created/shaped up even you probably didnt know that's available more than ten years. So I define what I should do or not for the development.

Paying for a software that's not giving you the rights to tell me what I will do.

We do fixes when we can do it. This is not the only issue we have AND you have a possibility to get same results from render AOVs.

Even that is worst reaction timing for you while I've found time and gathered some info to reproduce it from Jay and published the fix on latest build.

mustafasen wrote:Post deleted

It's not a sick joke, it's good customer support. Ahmet is swamped with countless other issues, the vast majority of which are of higher priority than yours. He explicitly told you that your ticket has been put on hold until more information becomes available, and very kindly said you are free to bug him personally about it.

We are all real people here, doing the best we can. Don't be a jerk.

mustafasen wrote:Post deleted

Animosity will lead to nowhere. Nor does sounding menacing.
Seeking for help with respect and some dignity motivates others to assist. Doing the opposite equals the opposite. Simple math.