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Unable to download materials from LiveDB

Posted: Fri Jun 30, 2023 5:01 pm
by mlru
Hi,
I recently installed DS and the Octane plugin (2022.1.1.212) on a new machine (Win11).
While I could download the material previews I got some messages in the debug log:
2023-06-30 17:25:16.017 11432 b2022.1.1.212 Could not download preview: 2754 (WARNING)
2023-06-30 17:26:29.934 11432 b2022.1.1.212 Could not download preview: 2744 (WARNING)
2023-06-30 17:28:05.953 11432 b2022.1.1.212 Could not download preview: 2746 (WARNING)
2023-06-30 17:31:46.719 11432 b2022.1.1.212 Could not download preview: 2732 (WARNING)
2023-06-30 17:32:08.759 11432 b2022.1.1.212 Could not download preview: 2758 (WARNING)
2023-06-30 17:33:18.366 11432 b2022.1.1.212 Could not download preview: 2759 (WARNING)
2023-06-30 17:34:46.481 11432 b2022.1.1.212 Could not download preview: 2747 (WARNING)
2023-06-30 17:35:19.759 11432 b2022.1.1.212 Could not download preview: 2755 (WARNING)
2023-06-30 17:36:06.597 11432 b2022.1.1.212 Could not download preview: 2745 (WARNING)
I guess, that's because of missing files on the server and only a minor issue.

Worse is, I am not able to assign a material (i.e some cloth) to an object in DS that requires textures from the server.
I get these messages:
2023-06-30 17:37:19.236 7552 b2022.1.1.212 FileName::toJuceFile() can be called only on absolute file names
2023-06-30 17:37:19.236 7552 b2022.1.1.212 Could not load 'ocs:FabricPlain0045_4_S.jpg:rgba'.
2023-06-30 17:37:19.236 7552 b2022.1.1.212 FileName::toJuceFile() can be called only on absolute file names
2023-06-30 17:37:19.237 7552 b2022.1.1.212 Could not load 'ocs:FabricPlain0045_4_S.jpg:mono'.
No texture file gets downloaded and stored into the cache folder and the material in the plugin is just black with missing images.
Tried with the newest plugin (2022.1.1 - 306) also, but to no effect. Material assignment works on my old Win10 machine just fine.
I checked permissions and paths, all seems ok so far.
I'm a bit out of ideas now...

Re: Unable to download materials from LiveDB

Posted: Sun Jul 02, 2023 9:57 pm
by toby_a
Hi, thank you for reporting!

This is a new one to me, so it will take a little bit of time to investigate.

Which version or versions are working correctly on the Win10 machine?

Cheers,
Toby.

Re: Unable to download materials from LiveDB

Posted: Mon Jul 03, 2023 10:34 am
by mlru
Hi Toby,
I'm using DAZ Studio version 4.21.0.5 and Octane Plugin version 2022.1.211.PRIME on my Windows 10 machine.
So I installed the version 2022.1.211.PRIME on my Win11 machine as well, and everything seems to work fine.
This seems to be a problem with the versions 2022.1.1.212.PRIME and above then, maybe?

Cheers,
Uwe

Re: Unable to download materials from LiveDB

Posted: Mon Jul 03, 2023 8:59 pm
by toby_a
Thanks, that is useful information. The only difference between plugin builds 211 and 212 is the Octane core version change from 2022.1 to 2022.1.1, so it's most likely something changed there.

I will look into it.

Re: Unable to download materials from LiveDB

Posted: Mon Jul 03, 2023 10:07 pm
by mlru
Thank you!