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The fee is deducted for automatic renewal, but no renewal

Posted: Mon Dec 06, 2021 2:14 am
by guoyanzu
My friend paid an annual subscription for the renderer last year. The automatic renewal fee has been deducted this year, but it has not been renewed.

She has sent e-mail complaints for a week in a row, but there is no reply. Please tell me how to help her!

:? :? :?

Re: The fee is deducted for automatic renewal, but no renewal

Posted: Mon Dec 06, 2021 8:28 am
by bepeg4d
Sorry, we are having too much traffic at Support, due to the past Black Friday week.
But we are going to answer to everyone, as soon as possible.

ciao,
Beppe