OTOY Forums

Hello im having a problem with my texture, its frosted glass combined in a room full of god rays it creats a strange reflection (u can s the line that it creates) uselly ray epsilon fix this but it isnt working this time i took down the ray epsilion to the lowes is possible but still having that effect. hopefully someone will know how to fix this.

Please file a support ticket. [email protected] and we can take a look at your actual scene.

jayroth2020 wrote:Please file a support ticket. [email protected] and we can take a look at your actual scene.

hello, i dont really understand. is those kind of questions not for the forum? and if so what other information i ned to add to the ticket i need to open?

Yes, the forum is absolutely for questions like this. That said, it also helps to file a ticket, so that we can get the issue officially tracked and resolved.