OTOY Forums

Posted: **Wed Sep 09, 2020 4:32 pm**

This says Octane is not active on my PC "DESKTOP-F8LFPGF":

but then I hit Activate and get a message that says it is already active on "DESKTOP-F8LFPGF" and I can't start it.

This happened a few times already and I have used up all but the last web unlock (after which it worked). How can I prevent this from happening? Could it happen because I access the PC with Remote Desktop sometimes?

Thanks for any hints.

Posted: **Thu Sep 10, 2020 9:56 am**

That normally happens after a Windows update or an hardware change.
If you're low on unlocks, please contact the helpdesk asking for a reset.
Thanks!

Posted: **Thu Sep 10, 2020 9:23 pm**

Might well have been the 1904 update, and then a BIOS update after that. Thanks!

Posted: **Fri Sep 11, 2020 8:42 am**

rray wrote:Might well have been the 1904 update, and then a BIOS update after that. Thanks!

You're welcome!

OTOY Forums

OctaneRender Prime "in use"

OctaneRender Prime "in use"

Re: OctaneRender Prime "in use"

Re: OctaneRender Prime "in use"

Re: OctaneRender Prime "in use"