OTOY Forums

Hi,
no way to launch octane, authentification does not succeed...
Internet access works perfectly, computer and internet boxes rebooted.

Even the account page on the forum is not reachable...
Ticket submitted to the Otoy team, no answer or the moment...

Big job to render for tomorrow...

Any one having same issue ?

Thanks

Does this not work for you: https://account.otoy.com ?

What error are you getting? Can you send us a screenshot?

Screen shot

Are you using a proxy? Have you had any updates installed recently? Can you try disabling your firewall and try again?

I haven't changed a single thing on my computer or any informatique elements since yesterday 11pm...

Just re-started, again, the computer.
New screenshot.
This not solve anyway the fact that i can not work...
At leat i don't care about the account access... really need to be able to use octane...

Can we also get a screenshot of octane error message?

We should have support staff respond to your ticket in the next 1-2 hours.

Plugin screenshot

Are you able to access any other website using https?

For example are you able to access https://google.com or https://gmail.com?

I have accès to any website...

Did you do something ? access to the toy account works now... And plugin also works...
I haven't done anything here...