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Scene crashing... need urgent help

Posted: Mon Jul 31, 2017 7:24 pm
by FabioHartmannFernandes
Good afternoon, Octane team.

We are having a serious problem with a scene we are working on, and we really need your help to identify the problem.

We are not able to finalize any render, because as soon as the rendering starts, the video driver reboots resulting in the loss of the render.

We believe that the problem is not driver or memory, since we have 4 GTX 1080ti in a new machine, recently acquired, and in the render window there is indication that there is more memory.

I´ve tryied on an old machine as well, with 4 titans and the result is the same.

I would like to send the scene for your evaluation, because we have already tried everything and the rendering continues with a problem. We tested everything absolutely, without result.

We need your help as we have a deadline approaching and we need to finalize this work urgently.

Many thanks in advance.

Fabio
StudioKite

Re: Scene crashing... need urgent help

Posted: Tue Aug 01, 2017 7:43 am
by paride4331
Hi Fabio,
Could you kindly share the scene (also in pm)?
Regards
Paride

Re: Scene crashing... need urgent help

Posted: Tue Aug 01, 2017 11:47 pm
by FabioHartmannFernandes
For sure Paride

I will arrange the scene with all the maps.

I will send the link for you to download, shortly.

Thank you very much for your fast answer.

Appreciated

Re: Scene crashing... need urgent help

Posted: Fri Aug 04, 2017 1:37 pm
by FabioHartmannFernandes
Good Morning

I'm having problems with 3DMax's "Resource Collector" ... the program is not saving you the maps in the destination folder ... is there any incompatibility with Octane?

Thank you

Re: Scene crashing... need urgent help

Posted: Fri Aug 04, 2017 2:06 pm
by paride4331
Hi FabioHartmannFernandes,
zipping file as in screenshot.
Regards
Paride

Re: Scene crashing... need urgent help

Posted: Fri Aug 04, 2017 5:55 pm
by FabioHartmannFernandes
Thanks Paride

Everything worked. Thank you for your help.

I am uploading the file to google drive, and I already send you the download link.

To which email do I send you the link?

Regards

Fabio

Re: Scene crashing... need urgent help

Posted: Fri Aug 04, 2017 6:21 pm
by paride4331
Hi FabioHartmannFernandes,
send me a PM (forum)
Regards
Paride

Re: Scene crashing... need urgent help

Posted: Tue Aug 15, 2017 6:36 pm
by FabioHartmannFernandes
Hello Paride

Any news on my scene?

Thanks a lot

Fabio

Re: Scene crashing... need urgent help

Posted: Tue Aug 15, 2017 6:52 pm
by paride4331
FabioHartmannFernandes,
I'm sorry but I never got your scene. Where did you send it?
Regards
Paride

Re: Scene crashing... need urgent help

Posted: Wed Aug 16, 2017 12:14 pm
by FabioHartmannFernandes
I sent you a PM with the link.

Did you received it?

Fabio