OTOY Forums

Hey,

We have 9 licences for the Octane VR standalone + Plugins.
we have issues logging out from them and we have to sometime UNLOCK them manually from the web interface which is limited to 2 times.

Is there a way to solve this?

Thanks.

hi there!

I've just forwarded this to support to help solving this.
They should get in touch with You soon after!

This may happen if you are using both full and subscription (VR) licenses on the same machine, which is not supported at the moment.

However, we are planning a new release so you can have both, I am not sure this is your case, but if it is, be aware and until then I'd recommend you to deactivate your license with a subscription standalone instance.

I hope that helps.