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Activation error 9

Posted: Sat Nov 05, 2016 7:35 pm
by Cloud301
Hello, I am unable to log in to activate my octane plug in for c4d I just purchased. On the license page it shows that it is not activated and when I log in I get this error

Image

Re: Activation error 9

Posted: Sun Nov 06, 2016 6:09 pm
by mojave
Please check the capitalization of your username and make sure is the same as you use for logging in here:

https://account.otoy.com/

If this keeps happening please let me know and I'll send you more details to find out what the issue is.