OTOY Forums

A: WINDOWS 10
B: TITAN
C: 32 GB
D: 375.70
E: 3.04
F: 3.04.1
G: CINEMA 4D R18

About 4-5 months ago I bought a maingear computer. The first day I got it, plugged it in and I had no display on my monitor. Over the phone, they had me reseat the cpu, remove gpu, etc... and after 5 hours they figured out they had placed the graphics card in the wrong spot. It sucked but life goes on , just a mistake. Since then I have been running octane daily with 0 issues. A week ago I had my first crash. I didn't think much of it; Just restarted and got back to work. Since then the crashes have intensified. After just 5 minutes of rendering in the live viewer Cinema 4D glitches out and stops functioning. I don't get any error messages, I'm just unable to press any tabs, reopen the live viewer, etc... Its gotten to the point where I cant use octane at all . I love octane so much and just want to continue using it. I know nothing about computers so I suck at diagnosing technical issues. Just because of my experience with the computer on the first day, I'm assuming there is an issue with the hardware. I'm just asking for some friendly advice/help with diagnosing the issue please. Here is a picture of my up screen.

Also, it crashes mostly when I'm changing my view around the scene or when I'm adjusting materials.

Do you use a Wacom?

I get the same sort of screen corruption and lockup sometimes if my pen is on the tablet while I'm also changing parameters with the keyboard.

Yes. This is not directly related with renderer. But can be a driver or hardware problem. First watch gpu temperatures by MSI afterburner software. Also test your gpu under different softwares. First you should find the main problem.

With all my prior crashes I wasn't able to get a bug report because I wasn't receiving any error messages. On my most recent crash, I was able to retrieve one. I have no idea how to read it, does this tell you anything?

Additionally, I ran MSI Afterburner and my GPU temperatures stayed within normal ranges. Also ran a stress test and it preformed fine.

Thanks!

Try nVidia driver 362.00 from earlier this year. Do a clean wipe with DDU tool (Display Driver Uninstaller) then install driver.

To my knowledge this is still the most stable driver. I've had lots of problems with various drivers after that.

richieblac wrote:Try nVidia driver 362.00 from earlier this year. Do a clean wipe with DDU tool (Display Driver Uninstaller) then install driver.

To my knowledge this is still the most stable driver. I've had lots of problems with various drivers after that.

+1
When you have unexpected behavior then remember that's a gpu renderer and built over a cuda driver. This makes it dependant to gpu and drivers. Also i see that crash ended at octane.dll. this is sublayer of plugin.

richieblac wrote:Try nVidia driver 362.00 from earlier this year. Do a clean wipe with DDU tool (Display Driver Uninstaller) then install driver.

To my knowledge this is still the most stable driver. I've had lots of problems with various drivers after that.

Thanks man, I will try to roll back the driver to the version you have specified.

Aoktar, is there a possibility that this could be related to windows 10 and their auto-updates. I called maingear and they ran some tests and all the hardware was fine. I then called Microsoft and they said that Octane plugin could be incompatible with Windows 10 updates.