OTOY Forums

Hello,

At work I'm trying to sign out of my license so I can use it at home but I keep getting an error that another instance is active, but there isn't another instance. This is on mac. I'm attaching a screen grab.

Just a couple of things:

- First make sure signing out is what you want to do. Note that Octane licenses are now releases automatically when the standalone or the plugin host application exits.
- If this is what you want, make sure no other instances of Octane (including plugins) are currently running.

Best.

Interesting, so I don't have to sign out, Just close the apps and when I get home I should be able to work with no issue? I will have to sign out from here in a few weeks though because my work contract will be finished. What happens if I get home and try to launch the app and it says I can't because some instance of Octane is still running in another location? I'm just afraid this error in the image is some background process I can't find.

qbellow wrote:Interesting, so I don't have to sign out, Just close the apps and when I get home I should be able to work with no issue?

Exactly, that's how the new floating licenses work.

qbellow wrote:I will have to sign out from here in a few weeks though because my work contract will be finished. What happens if I get home and try to launch the app and it says I can't because some instance of Octane is still running in another location? I'm just afraid this error in the image is some background process I can't find.

You don't need to sign out as licenses will be not in use as long as no instance of Octane is running. If for some reason a license is still in use on a machine you don't have access anymore, you may deactivate it using the "Unlock" button on the licenses web page.

Thanks for the help. I still can't find a reason for my machine saying that another instance is still running. I wish we could clear that up because something is off there.

Check task manager any software which is running Octane. Maybe some nonclosed pieces.

Thanks, tried that already, unless it's a process that doesn't have octane in it's name, there isn't anything listed.

Do you have a octane plugin or just having standalone?

I have the standalone and the c4d plugin, I use the c4d plugin, the stand alone I don't open.

So check task manager for existense of C4D. Be sure that's not still working in background. I see sometimes it cannot properly quit and stuck in background.