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Cannot login to forum account when trying to purchase octane
Posted: Sun Jan 09, 2011 11:54 am
by Sixthlaw
I am trying to purchase octane, but cannot. Every time I try to login to my forum account while in the purchasing process, I will get the error sorry you have entered an incorrect password/username. Please help with this, as it is beginning to become a bit frustrating.
Sixthlaw
Re: Cannot login to forum account when trying to purchase octane
Posted: Mon Jan 10, 2011 1:11 am
by radiance
Hi,
Can you try changing your forum password to something else, waiting 30 minutes and trying again ?
Radiance
Re: Cannot login to forum account when trying to purchase octane
Posted: Mon Jan 10, 2011 12:20 pm
by Sixthlaw
I attempted that and it still is not working.
Re: Cannot login to forum account when trying to purchase octane
Posted: Mon Jan 10, 2011 2:12 pm
by Sixthlaw
Any ideas? Would one of the administrators be able to manually give me the privileges?
Re: Cannot login to forum account when trying to purchase octane
Posted: Tue Jan 11, 2011 3:05 am
by radiance
Hi,
Can you send us a mail please with a screenshot of the exact thing that goes wrong ? I'm not %100 sure what exactly goes wrong according to your post.
Email is support at refractivesoftware dot com.
Radiance