OTOY Forums

Hi all,

I'm having some trouble trying to activate my license. I've emailed support but not heard anything back in 24 hours now, I had the demo version working and then I installed Octane VR but it just doesn't want to activate. I've tried a full uninstall/reinstall also.

I've attached the errors I'm receiving below -




Thanks,

Max

maxwood wrote:Hi all,

I'm having some trouble trying to activate my license. I've emailed support but not heard anything back in 24 hours now, I had the demo version working and then I installed Octane VR but it just doesn't want to activate. I've tried a full uninstall/reinstall also.

What login/pass type do you use to activate? From your account's "Subscriptions" section?

JimStar wrote:

maxwood wrote:Hi all,

I'm having some trouble trying to activate my license. I've emailed support but not heard anything back in 24 hours now, I had the demo version working and then I installed Octane VR but it just doesn't want to activate. I've tried a full uninstall/reinstall also.

What login/pass type do you use to activate? From your account's "Subscriptions" section?

Hey Jim,

Thanks for the reply. The issue was being caused by the incorrect login but also because I didn't have one. I'd never signed up for the standalone version of Octane VR, I didn't realise that I needed to and that it would be another separate login. After I'd done that it all worked.

Kinda confusing though.

Cheers!


Edit: Is it normal that the "Open network configuration" button doesn't do anything?