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activation problem!!

Posted: Tue Oct 07, 2014 6:26 am
by gold
Hello,

I think I made a mistake by trying now to update from 1.29 to 2.

Is there some trick to this ? My user ID is in the top slot. I put my 2.0 Poser Octane password in the
lower slow - then press activate

and keep getting AN ERROR! Now I have nothing to use!

help please!

Re: activation problem!!

Posted: Tue Oct 07, 2014 6:28 am
by face_off
It shouldn't matter which version you are upgrading from.

I suggest downloading, installing and activating Octane Standalone 2.10. Then activate the Poser plugin with your Poser 2.0 plugin user id and password.

Paul

Re: activation problem!!

Posted: Tue Oct 07, 2014 6:29 am
by gold
ok,

will try that. thanks alot Paul.

Re: activation problem!!

Posted: Tue Oct 07, 2014 6:41 am
by gold
OK-

the Standalone seemed to update the 2 license almost automatically.

HOWEVER POSER 2014 will NOT activate - No way, no how!

Re: activation problem!!

Posted: Tue Oct 07, 2014 6:59 am
by face_off
OK - I assume you have a Poser plugin 2.0 license?

I will escalate this to FooZe to resolve.

Paul

Re: activation problem!!

Posted: Tue Oct 07, 2014 7:01 am
by gold
Yes,

I have a Poser plugin 2.0 license!

thanks for help.

Re: activation problem!!

Posted: Tue Oct 07, 2014 8:10 am
by gold
How can I go back to using 1.x version?

Re: activation problem!!

Posted: Tue Oct 07, 2014 10:22 am
by face_off
I'm sorry - but you will need to wait for FooZe to assist - I have emailed him.

Paul

Re: activation problem!!

Posted: Tue Oct 07, 2014 8:59 pm
by FooZe
Hi Gold,

I have checked and both your standalone and poser license are 2.x so it should work.
I can see activation requests with your standalone license but none with your poser key.
Are you sure something isn't blocking Poser (like windows firewall) from accessing the internet?

Thanks
Chris.

Re: activation problem!!

Posted: Tue Oct 07, 2014 9:31 pm
by gold
Hi,
Yes that apparently was it! Working now.

thanks