OTOY Forums

i am a licensed customer but i can no longer see the part of forum for the licensed customer. Why?
Please help me

hmmm your nic panel is showing you are not a licensed customer.
If you were before I suggest you send Refractive an email
license at refractivesoftware.com

Thanks, i try with a mail.

now a while later it is showing you are licensed so maybe try again.
not sure whats going on there.

Hi,

We resolved the issue (it was related due to our fast growth in terms of octanelive/database clustering infrastructure.

Please, and to all others (future) customers , concerning accounts or any other personal information, please contact us by email and don't post on the public forums, as your licenses/accounts/personal information is not a good idea to post on a public area of the forum for your own privacy and identity protection.

Our administrative personell will reply to your account issue(s) asap.

Radiance

thanks for the quick resolution and sorry for the forum post.
Bye