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Problem with license 3d max plugin and standalone
Posted: Mon Feb 24, 2014 4:00 pm
by koga
Hello people!
I sent my computer to the concert and went to install it and gave octane problem. Said this: "invalid account octane plugin or wrong live id / password combination."
I disabled my accounts on the site that already have 2 licenses and decided to change them between computers.
Ai came another problem when I connect fails to authenticate, and comes a warning: "Could not conect to OctaneLive".
My internet is working perfectly. I do not know what to do, I'm desperate because I have work to do and I am now without rendering.
Sorry for my english. It is not my language.
Re: Problem with license 3d max plugin and standalone
Posted: Mon Feb 24, 2014 9:23 pm
by Karba
koga wrote:Hello people!
I sent my computer to the concert and went to install it and gave octane problem. Said this: "invalid account octane plugin or wrong live id / password combination."
I disabled my accounts on the site that already have 2 licenses and decided to change them between computers.
Ai came another problem when I connect fails to authenticate, and comes a warning: "Could not conect to OctaneLive".
My internet is working perfectly. I do not know what to do, I'm desperate because I have work to do and I am now without rendering.
Sorry for my english. It is not my language.
Do you use proper id/pass pair for the plugin.
You should have 2 pair id/pass. One is for standalone activation and the other one for 3dsmax plugin activation.
Re: Invalid OctaneLive Standalone Account or wrong LiveId
Posted: Sun Mar 23, 2014 9:43 pm
by caustinds
I purchased the revit 2014 64bit license and received an email from Otoy with octanelive id and password. When I try the octanelive activation, I get the following message:
Invalid OctaneLive Standalone Account or wrong LiveId / password combination
Is anyone else experienceing this problem? If so, how can I fix this error. (I disabled my firewall and virus software. Also checked ping and internet connection is working fine).
Please help, I want to start rendering ASAP.
Thanks,
charles
Re: Invalid OctaneLive Standalone Account or wrong LiveId
Posted: Sun Mar 23, 2014 9:52 pm
by Karba
caustinds wrote:I purchased the revit 2014 64bit license and received an email from Otoy with octanelive id and password. When I try the octanelive activation, I get the following message:
Invalid OctaneLive Standalone Account or wrong LiveId / password combination
Is anyone else experienceing this problem? If so, how can I fix this error. (I disabled my firewall and virus software. Also checked ping and internet connection is working fine).
Please help, I want to start rendering ASAP.
Thanks,
charles
1) you have to buy plugin license + standalone license to use plugin.
2) this is 3dsmax section, not revit.