OTOY Forums

hello there,
i have a small problem and i don`t know where to post/ask this question.
i bought octane yesterday and i didn`t recive any mail with the download link or any kind of info about my purchase except the mails from paypal confirming the payment. (Invoice 2459 : Date 2010-09-16 (status paid))
so does anybody here can help me with any kind of info regarding how long it will take to process my order?

thank you in advance,
Tudor Schinagel

Send your paypal data at [email protected] and they will activate your account (it's done manually)

thank you very much, i`ll do that right now

Has got the same trouble=)
Is this situation usual

We're transitioning to new offices currently and also setting up an automated system to handle the licenses. So please bear with us as we make those transitions as things might not be as smooth as many people wish. Also, please make sure that the Octane email is not in a spam folder (which happens to many users.)

If you still don't have any resolution, please email us again at [email protected].

Yes, I know about transitioning, and understood your troubles)
I've sent PayPal data to [email protected] twice =)
I've just seen, that my email in account profile were written [email protected] instead [email protected] when I made payment.
I've already fixed my email adress there.
Is it fatal mistake, or licensing is working with email from incoming box, and all that I need is just to quietly wait for some more time?
Because 3 day delay is some suspicious =)

Hi all,

I've written a post about the issues we're having with new accounts and emails: http://www.refractivesoftware.com/forum ... f=7&t=4086

Thanks for your patience, we're working on it.
Radiance

>send us your 2.2b keys
Still don't have =)

Has got email:
...which explains the new OctaneLive(R) automated license system
and shows how to download, install, activate, and move your license
between computers.

http://www.refractivesoftware.com/forum ... f=7&t=4055

...

There written
>You are not authorised to read this forum.

Inciner wrote:>send us your 2.2b keys
Still don't have =)

for 2.2 you need to send us your machine ID/Key which is shown when you launch the software the first time,
then mail it to us to get the unlocking key.

Yours,
Radiance