Community Forums for OTOY Customers
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leblancd wrote:If this is actually the case, why has it not been said by someone in an official capacity?larsmidnatt wrote:I'd give Goldorak some slack...
He can only say so much. Don't shoot the messenger. And Otoy isn't the only group involved in this process...
...until we hear otherwise the plugin is a third party one. So while that remains true things are complicated. For all we know there may be negotiations going on, and researching logistics and all that. They can't speak about the future until things are solidified, otherwise things would just be worse if things fell through.
In fact, someone representative of Otoy could, at the very least, explain what it taking so long to give us a status, other than "we're working on it".
Saying you're working on it -- for weeks/months -- with nothing to show for it, only makes you look like you're not working on it.
An official statement is not a solution to a problem. We're past solutions, because most people have given up (long ago).
We're merely asking for a STATUS. A statement of where we are. That is all.
If things are changing, that should be reflected in a statement: "things might be changing soon, and here is why __ ".
It's really pretty simple.
It is not easy to give someone slack, when they have been given slack for over a month with no real response other than "hold on, we're working on it". Exactly how long should we wait? <-- THAT would be helpful information too!
Thank you Goldorak, I really love Octane and am glad steps are being made so the plugin has a future.Goldorak wrote:Over the past several weeks, we have begun the necessary steps to ensure that development and support going forward for this product will match user expectations (and our own) for 3rd party software sold on the store - definitively and consistently. This is not a trivial intervention, nor one we are undertaking lightly. We are committed to a successful and timely outcome for users.
Once the details are sorted out (we are about halfway through the process), we will be able to share what exactly what changes are being made.
Thank you all for supporting Octane. We are here to support you too, and are doing everything we can to get this wrapped up as quickly as possible.
Thanks for the info, I knew it was nothing small, but glad to know Otoy is working on something.Goldorak wrote: Over the past several weeks, we have begun the necessary steps to ensure that development and support going forward for this product will match user expectations (and our own) for 3rd party software sold on the store - definitively and consistently. This is not a trivial intervention, nor one we are undertaking lightly. We are committed to a successful and timely outcome for users.
Once the details are sorted out (we are about halfway through the process), we will be able to share what exactly what changes are being made.
Thank you all for supporting Octane. We are here to support you too, and are doing everything we can to get this wrapped up as quickly as possible.
I have usually went out of my way to be as logical and factual as I can.larsmidnatt wrote: @leblancd I've already stated asking for info is a legitimate thing to do. I've done so myself. However there are some things that are just rude and don't help the situation at all. I don't recall commenting on your posts however so not sure what the issue is.
This is great news, I have been a huge Octane DS Plugin Fan for sometime now but found my frustrations just like most have.Goldorak wrote:
Over the past several weeks, we have begun the necessary steps to ensure that development and support going forward for this product will match user expectations (and our own) for 3rd party software sold on the store - definitively and consistently. This is not a trivial intervention, nor one we are undertaking lightly. We are committed to a successful and timely outcome for users.
Once the details are sorted out (we are about halfway through the process), we will be able to share what exactly what changes are being made.
Thank you all for supporting Octane. We are here to support you too, and are doing everything we can to get this wrapped up as quickly as possible.
Thank you for the response.Goldorak wrote:leblancd wrote: In fact, someone representative of Otoy could, at the very least, explain what it taking so long to give us a status, other than "we're working on it".
Saying you're working on it -- for weeks/months -- with nothing to show for it, only makes you look like you're not working on it.
An official statement is not a solution to a problem. We're past solutions, because most people have given up (long ago).
We're merely asking for a STATUS. A statement of where we are. That is all.
If things are changing, that should be reflected in a statement: "things might be changing soon, and here is why __ ".
It's really pretty simple.
It is not easy to give someone slack, when they have been given slack for over a month with no real response other than "hold on, we're working on it". Exactly how long should we wait? <-- THAT would be helpful information too!
Over the past several weeks, we have begun the necessary steps to ensure that development and support going forward for this product will match user expectations (and our own) for 3rd party software sold on the store - definitively and consistently. This is not a trivial intervention, nor one we are undertaking lightly. We are committed to a successful and timely outcome for users.
Once the details are sorted out (we are about halfway through the process), we will be able to share exactly what changes are being made.
Thank you all for supporting Octane. We are here to support you too, and are doing everything we can to get this wrapped up as quickly as possible.
I agree, but they need a team first. Then the team can figure out what it will take to move forward. Then figure out what they will and won't support, fix, etc. Then dates. The problem we have had for a long time is there is no team. Up until now It has been a one man project.bramsy wrote:It is the first time I write . I waited , like many , the final update of this plugin . I'm not going to tell the enormous difficulties I faced with my clients , I think at this point the roads are two :
1. the team give a release date
2. the team give a release date
We have to organize at least the work in time , we do not ask , for now , a refund , but at least give us a timeline .
Thanks a lot.