OTOY Forums

Liagriest wrote:We just requested a refund for ALL our octane purchases. I think that is the only real thing left to do. Otoy doesnt care enough to comment on what is going on.. and all we have been getting for half a year is broken promises. I am done complaining about the lack of support from these guys.. so time to just move on.

Let us know how you get on. I've been toying with this idea over the past 6 months but held on because I hoped a new update was just around the corner. Everything here is just around the corner so I should have known better really.

Refund is not be easy if your purchase is over 3 months. From my experience I have two license and get a credit for one licence (in case of octane V3 purchase). But I keep one and hoping the "upcoming" update. Iray is not bad while waiting ...

Spectralis wrote:

Liagriest wrote:We just requested a refund for ALL our octane purchases. I think that is the only real thing left to do. Otoy doesnt care enough to comment on what is going on.. and all we have been getting for half a year is broken promises. I am done complaining about the lack of support from these guys.. so time to just move on.

Let us know how you get on. I've been toying with this idea over the past 6 months but held on because I hoped a new update was just around the corner. Everything here is just around the corner so I should have known better really.

I have requested refund in December. Otoy agreed but asked to wait a little and t_3 have immediately popped up with 'PRE RELEASE 5th' It was so much fun I have decided to keep my license for a while

Back in March (more than two months ago), t3 seemed to indicate he'd improve his communication with us, but he hasn't posted once since then.

I think it's odd that Otoy chooses to say nothing and to not have a representative step in here during t3's conspicuous silence to answer questions. This is the most active topic in the Octane DAZ boards, and it looks like the focus is moving from disappointment and unanswered questions towards seeking refunds. It would cost Otoy very little for someone official to communicate on the forum for a few minutes every once in a while. I take this bizarre silence to mean they've written the DAZ plugin customers off as no longer being potential future Otoy customers.

It seems like such a strange choice to allow a segment of already engaged customers to grow alienated and embittered. Unless there really are only like nine DAZ Octane plugin users out there.

Squirtle wrote:It seems like such a strange choice to allow a segment of already engaged customers to grow alienated and embittered. Unless there really are only like nine DAZ Octane plugin users out there.

As any other product render engines have their target audience.

You either target at filmmaking where single contract may well cover all development and support cost, plus feature films usually have well defined requirements for pipeline integration. What's the catch? The catch is HOW will you get that contract ? Especially when other well etablished names like Arnold, Maxwell etc. are already there (from unbiased side of things).

Or you target at hobbyists and you have to cover upfront costs of development, own QA and support teams (hobbyists have large mouths but rarely provide quality bug reports ) as you have to lure MANY customers at once by something bright and appetizing

Trying to seat on two chairs is leading us to our current situation.

asennov wrote:

Squirtle wrote:It seems like such a strange choice to allow a segment of already engaged customers to grow alienated and embittered. Unless there really are only like nine DAZ Octane plugin users out there.

As any other product render engines have their target audience.

You either target at filmmaking where single contract may well cover all development and support cost, plus feature films usually have well defined requirements for pipeline integration. What's the catch? The catch is HOW will you get that contract ? Especially when other well etablished names like Arnold, Maxwell etc. are already there (from unbiased side of things).

Or you target at hobbyists and you have to cover upfront costs of development, own QA and support teams (hobbyists have large mouths but rarely provide quality bug reports ) as you have to lure MANY customers at once by something bright and appetizing

Trying to seat on two chairs is leading us to our current situation.

I think your last statement sums up the problem here. When I visit the OTOY website and see announcements for holographic rendering and other, frankly, vapourware projects I wonder what their priorities are? If they had concentrated on offering a mid to low end unbiased renderer for the hobbyist rather than getting sidetracked with all these fantastical new ventures then perhaps we would be in a different position.

But taking your point further, targeting Octane at hobbyists initially was perhaps a way to fund development for projects targeted at the industry? In which case if that aim has been achieved then we are possibly superfluous now that the low end market is probably over for OTOY because DAZ has iRAY, Reallusion went with Indigo and it's likely, based on DAZ and Reallusion decisions, that Smith Micro will choose something costing a lot less than Octane for Poser. Continuing the speculation, if OTOY has secured contracts from the industry on the basis of their research which we funded then they might not lose too much sleep over losing us hobbyists. It's difficult not to be so cynical when they seem to focus on new ventures and ignore us.

Liagriest wrote:We just requested a refund for ALL our octane purchases. I think that is the only real thing left to do. Otoy doesnt care enough to comment on what is going on.. and all we have been getting for half a year is broken promises. I am done complaining about the lack of support from these guys.. so time to just move on.

The technology isn't new. I'm sure there will be others offering better GPU based rendering solutions for us. I'm not that impressed with iRay yet, but I hope it matures faster than OcDS.
~
I gave up waiting for any updates and assumed t_3 quit the project.
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Perhaps they outsourced the work to India and things are getting lost in translation?

Hello.

I'll help. I love octane. I really enjoy Daz3d.

I'm a software engineer with almost 20 years' experience, much of it at a Fortune-5, with a myriad of languages, but mostly C/C++. I've got gobs of practice hacking poorly written/documented 3rd party APIs into doing what I need them to do. I have no problem picking off un-glamorous bugs, managing source repositories, or simply being a community liaison. I'll do it for free, and I'll sign an NDA.

I know nobody asked for help, but you clearly need some, so let me lend a hand.

Please.

oofnish wrote:Hello.

I'll help. I love octane. I really enjoy Daz3d.

I'm a software engineer with almost 20 years' experience, much of it at a Fortune-5, with a myriad of languages, but mostly C/C++. I've got gobs of practice hacking poorly written/documented 3rd party APIs into doing what I need them to do. I have no problem picking off un-glamorous bugs, managing source repositories, or simply being a community liaison. I'll do it for free, and I'll sign an NDA.

I know nobody asked for help, but you clearly need some, so let me lend a hand.

Please.

We need our own community supported GPU render plugin. Maybe all us devs can pitch in.
I signed the NDA, but never heard from t_3 ever again

Xertyos wrote:

asennov wrote:
DAZ Studio has several dozens of thousands users and only few dozens use OcDS now

I didn't think the figures were SO small.
Dude, that explains a lot of things.

OF course! Most DAZ Studio users are used to getting free software and paying just for content (at least the honest ones).