OTOY Forums

stefan_laub wrote:hi Marcus,

yes sadly still, i see the attchements but cannot click on them, on the bottom of your post i see in red text a message that i have not sufficient permissions to download files.

thanks
Stefan

Ok, please try again. It should work now.

Cheers,
Marcus

yes now it works, thanks!
stefan

o sadly another problem:

when i start from plugin it worked 1x fine,then at 2nd time and later tries it tell me an "octane Account Error" and that i needed to contact the license support.

so i cannot use it from within c4d anymore.

when i start octane pure via start menu it works fine. so the problem is only when i press" render" via exporter plugin

any clue what that is?
do i really have to contact the licnese support guys?

Stefan

any help here on this?

i really would like to use the programm....

thanks
Stefan

stefan_laub wrote:o sadly another problem:

when i start from plugin it worked 1x fine,then at 2nd time and later tries it tell me an "octane Account Error" and that i needed to contact the license support.

so i cannot use it from within c4d anymore.

when i start octane pure via start menu it works fine. so the problem is only when i press" render" via exporter plugin

any clue what that is?
do i really have to contact the licnese support guys?

Stefan

You probably launched a different Octane version with the plugin than via the start menu. Please check the OctaneRender binary path in the plugin settings.

Cheers,
Marcus

hi

no, the path is correct:

C:\Program Files\Refractive Software\OctaneRender 1.025 beta2.58e\octane.exe

also it did start ok one time via the plugin and then not anymore.
when i start extact the same octane.exe under exact this path it starts fine

it worked one time choosing octane export dialog and press render button there.
it worked one time choosing option "octane export +render"
then both methods stopped working,
opening octane.exe direct(same path) it works

i have only one octane installed, this is the installer i got when i bought it,
any idea?

maybe some permissions issue?

thx
Stefan

Could you try the latest release 1.0 RC3 http://render.otoy.com/forum/viewtopic.php?f=33&t=24877 and let me know if the issue persists?

Thanks,
Marcus

i re downloaded this and installed new, and it seems the same, one time does ok, next time the error

thx for help
Stefan

ok solved- thanks

For anyone who might run into the same trouble: The solution was to delete the "OctaneRender" / "Refractive Software" folders in the AppData directory. Still haven't figured out yet why that sometimes happens. Couldn't reproduce it here yet.

Cheers,
Marcus