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ok - clicked unlock then unlock again and its still showing as 5 - is there a delay ?

also, seems weird that I have to lose a v3 unlock because a v2 is lost somewhere.

Keith

Keith wrote:ok - clicked unlock then unlock again and its still showing as 5 - is there a delay ?

You may need to refresh that page. Are you able to activate your plugin now?

Keith wrote:also, seems weird that I have to lose a v3 unlock because a v2 is lost somewhere.

The license is now a V3 license so it works as all V3 licenses

ok it unlocked.... still sucks !!!

ok thanks for your time.

Keith

Keith wrote:ok it unlocked.... still sucks !!!

What do you mean, did it unlock the license that was in use in that other machine and are you able now to use it as expected or not?

no - all is working now. but I wish I understood what happened and I didnt want to use an unlock. but it's ok. - you guys should put an auto deactivate if not in use for a long time... pc;s die, break. you know it was not used for the longest time so "not really activated anymore" but still a valid license.

so as a paying client using up an unlock kinda sucks for an older version on a new license. - anyways - thanks again for taking the time to help. i appreciate it.

Keith

keep up the good work !

Thanks for confirming and for your feedback about automatic deactivation, that's something it may be worth looking into and would definitely help with cases like yours.

What I think happened is that that license had not been used in a long time in either a computer that you are not using anymore or before applying some hardware changes to your machine, making it look like a different system to Octane licensing-wise.

Cheers.