License error when launching server v18.2

Forums: License error when launching server v18.2
Sub forum for bug reports
Forum rules
Before posting a bug report, please check the following:
1. That the issue has not already been disclosed
2. That the issue is specific to this plugin, and not Octane in general (Try reproducing it in Standalone)
Bugs related to the Octane Engine itself should be posted into the Standalone Support sub-forum.


All bug reports should include the information below, along with a detailed description of the issue and steps to reproduce it.
A. Operating System, including version (i.e. Win 7, OSX 10.11.2, Ubuntu 14.04, etc.)
B. Graphics Card(s) model (i.e. GTX 580 - 3GB, TITAN, etc.)
C. RAM Capacity (i.e. 6 GB)
D. Nvidia driver version (i.e. 7.50, 7.5.22)
E. OctaneRender Standalone version, if installed (i.e. 2.24.2, 2.23, etc.)
F. OctaneRender plugin version (i.e. v2.25 - 2.21)
G. Host application version, including build number if available (i.e. 3ds Max 2016 Build 18.0)

License error when launching server v18.2

Postby J.C » Sun Jul 21, 2019 1:51 pm

J.C Sun Jul 21, 2019 1:51 pm
license error.png

18.0 and previous versions does not experience this.
CPU – i9 13900KF, 128GB RAM, GPU – RTX 4090
System – Windows 11
My Behance portfolio, Blender plugin FB support group
J.C
Licensed Customer
Licensed Customer
 
Posts: 1712
Joined: Thu May 13, 2010 6:35 pm
Location: Wrocław

Re: License error when launching server v18.2

Postby DrawFun » Wed Jul 24, 2019 2:23 am

DrawFun Wed Jul 24, 2019 2:23 am
Hello J.C,

Thanks for your report and sorry for the inconvenience.

The download links, provided on the 18.2 release thread, are for regular license holders.

Please notice that we have updated the release post and now the links are for enterprise license holders (the same as before in 17.x and 18.x).

Please make sure whether it's compatible with the license you hold.
You should be able to find the enterprise builds here.
https://render.otoy.com/account/download_archive.php?product_id=14&os_id=ALL&ver=2019.1.RC2+-+18.2+%5BEnterprise%5D
The studio builds here.
https://render.otoy.com/account/download_archive.php?product_id=100&os_id=ALL&ver=2019.1.RC2+-+18.2
And, the regular here.
https://render.otoy.com/account/downloa ... Regular%5D

Cheers,
DrawFun
Last edited by DrawFun on Wed Jul 24, 2019 11:12 pm, edited 1 time in total.
DrawFun
OctaneRender Team
OctaneRender Team
 
Posts: 350
Joined: Fri Aug 25, 2017 5:02 am

Re: License error when launching server v18.2

Postby J.C » Wed Jul 24, 2019 10:07 am

J.C Wed Jul 24, 2019 10:07 am
Hi DrawFun, thanks for the information. Enterprise version worked for me.

So [Enterprise] version is for OctaneRender 4™ Enterprise DCC / All-Access Bundle license
and regular license version is for Unbundled OctaneRender 4™ Enterprise DCC Plug-ins license?
CPU – i9 13900KF, 128GB RAM, GPU – RTX 4090
System – Windows 11
My Behance portfolio, Blender plugin FB support group
J.C
Licensed Customer
Licensed Customer
 
Posts: 1712
Joined: Thu May 13, 2010 6:35 pm
Location: Wrocław

Re: License error when launching server v18.2

Postby DrawFun » Thu Jul 25, 2019 1:19 am

DrawFun Thu Jul 25, 2019 1:19 am
J.C wrote:Hi DrawFun, thanks for the information. Enterprise version worked for me.

So [Enterprise] version is for OctaneRender 4™ Enterprise DCC / All-Access Bundle license
and regular license version is for Unbundled OctaneRender 4™ Enterprise DCC Plug-ins license?


Regular = OctaneRender 4 Enterprise DCC Combo. It will never expire.
And, OctaneRender 4™ Enterprise DCC / All-Access Bundle license = Octane V4 (regular) + OctaneRender Enterprise All-Access Annual Pass (12-24 months ), limited time to access octane 2018 and 2019. But once the 2018 or 2019 expires 12-24 months then your license will be reverted to V4.
For more details, please refer to https://home.otoy.com/render/octane-render/purchase/

Cheers,
DrawFun
DrawFun
OctaneRender Team
OctaneRender Team
 
Posts: 350
Joined: Fri Aug 25, 2017 5:02 am

Return to Bug Reports


Who is online

Users browsing this forum: No registered users and 0 guests

Fri Mar 29, 2024 1:16 am [ UTC ]