Cinema 4D/Octane crash Tweet

[jw133]

Hi

We have just switched to PC and are testing out C4D and Octane.

On Windows 10 and still on R16.

We are experiencing crashes when performing basic functions. Report below.

Does anyone have any idea what could be causing this?

Thx

J

Code: Select all

CINEMA_4D_Crash_Report_WINDOWS
{
    Call_Stacks
    {
        Call_Stack_Thread_2740
        {
            unknown:    0x00007FFF83CBA9AA (SP: 0x000000E9C055BD30, PC: 0x00007FFF83CBA9AA)
            unknown:    0x4039000000000000 (SP: 0x000000E9C055BD38, PC: 0x4039000000000000)
            unknown:    0x0000021D7E1C4E20 (SP: 0x000000E9C055BD40, PC: 0x0000021D7E1C4E20)
            unknown:    0x000000E9C055BE30 (SP: 0x000000E9C055BD48, PC: 0x000000E9C055BE30)
            unknown:    0x00007FFF8C41BCB7 (SP: 0x000000E9C055BD50, PC: 0x00007FFF8C41BCB7)
            unknown:    0x000000E9C055BEB8 (SP: 0x000000E9C055BD58, PC: 0x000000E9C055BEB8)
            unknown:    0x00007FFF8C406323 (SP: 0x000000E9C055BD60, PC: 0x00007FFF8C406323)
            unknown:    0x0000021D78F18DA0 (SP: 0x000000E9C055BD68, PC: 0x0000021D78F18DA0)
            unknown:    0x00007FFF00000000 (SP: 0x000000E9C055BD70, PC: 0x00007FFF00000000)
            Registers
            {
                rax: 0x0000000000000004 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
                rdi: 0x0000000000000002 rsi: 0x0000021d62714040 rbp: 0x000000e9c055be30 esp: 0x000000e9c055bd30
                r8: 0x0000000000000022 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000021d62714040
                r12: 0x000000000000001c r13: 0x0000000000000020 r14: 0x00000000000000ff r15: 0x0000021d7872bbc0
                eflags: 0x0000000000010246 rip: 0x00007fff83cba9aa cs: 0x0000000000000033 ds: 0x000000000000002b
                es: 0x000000000000002b fs: 0x0000000000000053 gs: 0x000000000000002b ss: 0x000000000000002b
                ContextFlags: 0x000000000010005f MxCsr: 0x0000000000001fa1 dr0: 0x0000000000000000 dr1: 0x0000000000000000
                dr2: 0x0000000000000000 dr3: 0x0000000000000000 dr6: 0x0000000000000000 dr7: 0x0000000000000000
                xmm0: 0x00000000000000004039000000000000 xmm1: 0x00000000000000004039000000000000 xmm2: 0x00000000000000000000000000000000 xmm3: 0x00000000000000000000000000000000
                xmm4: 0x00000000000000000000000000000000 xmm5: 0x00000000000000000000000000000000 xmm6: 0x0000000000000000404a000000000000 xmm7: 0x000000000000000000000000437f0000
                xmm8: 0x00000000000000000000000000000000 xmm9: 0x00000000000000003fe0000000000000 xmm10: 0x00000000000000003fe1c71c71c71c72 xmm11: 0x0000000000000000406fe00000000000
                xmm12: 0x00000000000000003ff0000000000000 xmm13: 0x0000000000000000413b77638241ada9 xmm14: 0x00000000000000000000000000000000 xmm15: 0x00000000000000000000000000000000
            }
            Variables
            {
                ThreadName = unknown
            }
        }
    }
    ComputerInfo
    {
        OS_Type = WINDOWS 64 BIT
        OS_Version = Windows 8, 64 Bit, Professional Edition (build 9200)
        Number_of_processors = 20
        Processor_Type = G, stepping 4, model 5, instruction family 6
        Processor_Name = Intel(R) Core(TM) i9-7900X CPU @ 3.30GHz
        Processor_Speed = 3320 MHz
        Processor_Features = FPU, MMX, SSE, RDTSC, CMPXCHG8B, CMOV, VME, DE, PSE, MSR, PAE, MCE, APIC, SEP, MTRR, PGE, MCA, PAT, PSE36, FXSR, SSE2, CLFLUSH, DS, SS, TM, SSE3, SSSE3, SSE4.1, SSE4.2, Enhanced SpeedStep, CMPXCHG16B,
        Graphics_card = Vendor: NVIDIA Corporation, renderer: GeForce GTX 1080 Ti/PCIe/SSE2, version: 4.6.0 NVIDIA 398.11 (398.11)
        Loaded_Plugins = addons advanced render alembic archigrass bitmapfilter bpexchange browser ca ca2 cameramapper cineman clothilde collada14 collada15 compositing deployment dwg dwgobjects dynamics exchanges expressiontag fbx hair iges licenseserver metrics mocca model mograph motioncam motiontracker newman objects okino onlinehelp onlineupdater openexr python relaxuv sculpt sculptbrushes shader sketch sky sla spacemouse teamrender texturemanager thinking particles tpoperators walkthrough xpressocore xtensions c4dOctane-R16 TFD_loader_R14 TFD_loader_R15
    }
    ApplicationInfo
    {
        CINEMA_4D_Version: 16.050
        CINEMA_4D_BuildID: RB131856
        CINEMA_4D_API: 16.050
        Memory(Global): 1272479744
        Memory(GlobalPeak): 1287536640
        Memory(Total): 0
        Memory(Current): 0
        Memory(LowMemCnt): 1
        DebugMode: Off
    }
    Opened Scenes
    {
        Active Scene: 0x0000021D7E1C4E20 "F:\2.IN_PROGRESS\_MOTION_R+D\C4d\TG\Publicis\lookDev01.c4d"
    }
    Exception
    {
        ExceptionNumber = 0xC0000005
        ExceptionText = "ACCESS_VIOLATION"
        Address = 0x00007FFF83CBA9AA
        Thread = 0x0000000000000AB4
        Last_Error = 0x00000000
    }
    Loaded_Modules
    {
    }
    Critical_Log
    {
        [10:47:10] CRITICAL: Stop [gewintab.cpp(363)]
        [10:58:45] CRITICAL: Stop [ge_win_window.cpp(1347)]
        [10:58:51] CRITICAL: SymInitialize failed with GetLastError 3221225495 [windows_crashhandler.cpp(515)]
    }
}


[bepeg4d]

Hi,
which version of c4doctane plugin have you installed exactly?
Please, try with the latest 3.08.1-R4 version:
viewtopic.php?f=85&t=66885
ciao Beppe

[jw133]

We are on the latest one here https://render.otoy.com/account/download_archive.php?

Is there a difference?

I can see the two posts were both on 20th April but one in the morning and one in the evening.

Thanks

[bepeg4d]

Hi,
unfortunately the Downloads section has not been updated with the latests versions.
Please, download and install 3.08.1-R4, from the following link, depending on the license type and operating system:
viewtopic.php?f=85&t=66885
ciao Beppe

[JustWeiss333]

Hey Beppe, I am getting the same error as mentioned above. I attached the bug report below, but the last two items in the bug report are this:
[09:39:19] CRITICAL: Stop: Degenerated Ngon Creation, an Ngon must have at least 5 vertices. [ngonbase.cpp(1450)]
[09:39:29] CRITICAL: Stop [int_customgui_description.cpp(5526)]

I had a file that I was able to work on no problem, then it crashed upon render. Now, whenever I try to open the file, without even activating the Live Preview and trying to render, just having the file open causes it to crash after about 10 seconds. The same now retroactively is happening to older versions of the same file so I can't open those either for more than a few seconds. Any help would be greatly appreciated as it seems impossible to fix a problem with a file when just opening it causes it to crash. I just upgraded to the latest version of Octane, 2020. If there's anything else I can do then I'm all ears.
Best,
Justin

[aoktar]

JustWeiss333
This is a very old topic and absolutely different problem and not a same error. Here I see Octane.dll crash. It can be about a BUG on core or OUT OF VRAM/etc...
Did you try different scenes to render? And did you try to CLEAN texCache by using "Empty texCache" command?
Did you install just related plugin by deleting unnecessary *.cdl64 and *.xdl64 files?

[JustWeiss333]

Hey sorry if its not the same error, I just saw the Degenerated NGON comment repeated in the bug report at the end and assumed it was similar.

A. Yes I tried different scenes to render. They occasionally also crash despite working fine previously. Currently the other scenes are operational and it is only the scene I submitted about below that is crashing, but at some point yesterday I got crashes on other scenes as well. The sporadic nature of the problem makes it confusing to isolate.
B. How do I execute the Empty texCache command? That sounds promising
C. Yes, I'm running R21 and only the R21 .xdl64 files are in the plugins folder.

I appreciate the quick reply!
Best,
Justin

[bepeg4d]

Hi Justin,
you can go to c4doctane settings/Other panel. and press the Empty texCache button.
From 2020.1-R2, you can find the Empty TexCache command also in Live VIew menu Materials:

ciao Beppe