Information required when posting bug reports

Forums: Information required when posting bug reports
Sub forum for bug reports

Moderator: face_off

Forum rules
Before posting a bug report, please check the following:
1. That the issue has not already been disclosed
2. That the issue is specific to this plugin, and not Octane in general (Try reproducing it in Standalone)
Bugs related to the Octane Engine itself should be posted into the Standalone Support sub-forum.


All bug reports should include the information below, along with a detailed description of the issue and steps to reproduce it.
A. Operating System, including version (i.e. Win 7, OSX 10.11.2, Ubuntu 14.04, etc.)
B. Graphics Card(s) model (i.e. GTX 580 - 3GB, TITAN, etc.)
C. RAM Capacity (i.e. 6 GB)
D. Nvidia driver version (i.e. 7.50, 7.5.22)
E. OctaneRender Standalone version, if installed (i.e. 2.24.2, 2.23, etc.)
F. OctaneRender plugin version (i.e. v2.25 - 2.21)
G. Host application version, including build number if available (i.e. 3ds Max 2016 Build 18.0)

Information required when posting bug reports

Postby face_off » Wed Apr 08, 2015 4:11 am

face_off Wed Apr 08, 2015 4:11 am
If you have a support issue, pls provide the following information:
- Operating System (ie. Win XP, Vista, 7, 8)
- 32 or 64 bit
- Amount of RAM
- Graphics Card(s) - model (ie. GTX 580, 3GB)
- Nvidia driver version
- Nuke version and SR number
- OctaneRender for Nuke version (ie. 2.0.10.16)
- List what other plugins you have installed for Nuke
- The most important part of resolving a problem is me being able to re-produce that problem. So pls provide as much detail as possible in order for me to do this, and if the problem is specific to the scene, send me the scene.

Thanks

Paul
Win7/Win10/Mavericks/Mint 17 - GTX550Ti/GT640M
Octane Plugin Support : Poser, ArchiCAD, Revit, Inventor, AutoCAD, Rhino, Modo, Nuke
Pls read before submitting a support question
User avatar
face_off
Octane Plugin Developer
Octane Plugin Developer
 
Posts: 14563
Joined: Fri May 25, 2012 10:52 am
Location: Adelaide, Australia

Return to Bug Reports


Who is online

Users browsing this forum: No registered users and 1 guest

Wed Jun 16, 2021 10:05 am [ UTC ]