Is Octane HELP Licensing department working ?? Tweet

[Lewis]

Hi,

i wonder does Octane HELP/Ticket system works ?

I have 2 open cases (for licensing/upgrade questions) and one is 5 days and other 3 days open/without reply ?

Can someone form OTOY please contact me/answer those ticket numbers.
I need to work, and my 3 licences are soon to expire... I have some questions how to upgrade.

Here is link to CASE open numbers:
https://prnt.sc/Vz-6Yjkfc89V

Thanks

[bepeg4d]

Hi Lewis,
ok, I have merged the two tickets, and assigned to the requested agent.

We are stil under heavy traffic at Support, due to past Black Friday offer, sorry

ciao,
Beppe

[Lewis]

Thanks Beppe,

hopefully Kevin will sort it out soon .

[Lewis]

Hey Beppe, sorry to bother you again, but still nothing ? No Kevin nor anyone from Support has answered my ticket(s) ?
7 days by now, that really is not good support, sorry.

Yet i got automatic e-mail info that my licences are soon to expire (heck yeah, that's why I'm contacting support in the first place)

See - mail:
https://prnt.sc/EXH-ZUx8-I6o

And see what I get when I click extend licences link from that e-mail:
https://prnt.sc/f9TApjnznEVl

Please hurry up, i need this sorted.

[bepeg4d]

Sorry, I have bumped your request, and will be solved asap!
We still have a lot of tickets to do, but we have started to see the light at the end of the tunnel...we should be back to normality in a week

ciao,
Beppe