Overcharged

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Overcharged

Postby pegot » Fri Dec 02, 2022 1:25 pm

pegot Fri Dec 02, 2022 1:25 pm
Just wondering if anyone else was automatically re-billed for a subscription they canceled when signing up for the new Octane Studio+ subscription? I canceled my previous annual subscription before my expiration (had about 1 -2 weeks left on the activation) and immediately signed up for Studio+ on 11/30. Just checked my statement and Otoy billed me for BOTH a subscription renewal AND the new subscription.
Win 10
3.7Ghz i9 10900k / 64GB
ASUS STRIX Z490-E
PSU: PowerSpec 850Wd
RTX 3090 Asus Tuff

Network rendering:
Win 10
4.2Ghz i7 7700k / 64GB
AsRock SuperCarrier
PSU: EVGA 1200w
RTX 3080 Ti EVGA Hybrid
RTX 3080 ASUS Tuff
GTX 1080ti SC Black (wc)
pegot
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Posts: 921
Joined: Mon Nov 07, 2011 3:44 am

Re: Overcharged

Postby bepeg4d » Mon Dec 05, 2022 7:31 am

bepeg4d Mon Dec 05, 2022 7:31 am
Sorry for the hassle!

This is issue can be solved by Support writing to help at otoy dot com, but we are overcharged at the moment :(

Anyway, we are going to answer to everyone as soon as possible, please be patient.

ciao,
Beppe
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bepeg4d
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Re: Overcharged

Postby pegot » Tue Dec 06, 2022 6:44 am

pegot Tue Dec 06, 2022 6:44 am
Yes I sent in a report on Friday when I noticed the overcharge for about $506.00 (plus $15.00 foreign transaction fee). Have not heard back from support yet though I understand they are hammered at the moment. So I instructed my bank to contest this as I can’t really wait for who knows how long? The odd thing is I was auto charged for Octane Enterprise at the much higher rate even though that plan no longer exists!
Win 10
3.7Ghz i9 10900k / 64GB
ASUS STRIX Z490-E
PSU: PowerSpec 850Wd
RTX 3090 Asus Tuff

Network rendering:
Win 10
4.2Ghz i7 7700k / 64GB
AsRock SuperCarrier
PSU: EVGA 1200w
RTX 3080 Ti EVGA Hybrid
RTX 3080 ASUS Tuff
GTX 1080ti SC Black (wc)
pegot
Licensed Customer
Licensed Customer
 
Posts: 921
Joined: Mon Nov 07, 2011 3:44 am

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