Issues logging out a licence. Tweet

[itpurchases]

Hey,

We have 9 licences for the Octane VR standalone + Plugins.
we have issues logging out from them and we have to sometime UNLOCK them manually from the web interface which is limited to 2 times.

Is there a way to solve this?

Thanks.

[glimpse]

hi there!

I've just forwarded this to support to help solving this.
They should get in touch with You soon after!

[mojave]

This may happen if you are using both full and subscription (VR) licenses on the same machine, which is not supported at the moment.

However, we are planning a new release so you can have both, I am not sure this is your case, but if it is, be aware and until then I'd recommend you to deactivate your license with a subscription standalone instance.

I hope that helps.