Support lead times?

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Support lead times?

Postby boxfx » Fri Dec 02, 2022 11:12 am

boxfx Fri Dec 02, 2022 11:12 am
Whats the current wait time for email support? It's been 3 days and I still haven't had a reply back from the support email.
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Re: Support lead times?

Postby bepeg4d » Mon Dec 05, 2022 7:23 am

bepeg4d Mon Dec 05, 2022 7:23 am
Sorry for the hassle!

Normally, we are able to answer within few hours, but we have received too much requests due to past Black Friday, and we had to slow down a lot :(

Especially because a lot of users have created several tickets for the same question.

We hope to go back to normality during this week... fingers crossed!

ciao,
Beppe
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Re: Support lead times?

Postby lextrickett » Mon Dec 05, 2022 1:23 pm

lextrickett Mon Dec 05, 2022 1:23 pm
Yeah i'm also struggling 5 days and not a single response from support?
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