The fee is deducted for automatic renewal, but no renewal Tweet

[guoyanzu]

My friend paid an annual subscription for the renderer last year. The automatic renewal fee has been deducted this year, but it has not been renewed.

She has sent e-mail complaints for a week in a row, but there is no reply. Please tell me how to help her!

[bepeg4d]

Sorry, we are having too much traffic at Support, due to the past Black Friday week.
But we are going to answer to everyone, as soon as possible.

ciao,
Beppe