OTOY Forums

GeoPappas wrote:How can I get to a thread that I created this morning (on a possible bug with lighting using the world map latitude/longitude)?

IMO, it was a mistake to hide all of those other forums from potential customers. IMO, leaving the forums open to the public reduced the amount of questions that you received (because people could read other threads about possible solutions). For example, I have been reading the forums for a few weeks to try and get a feel for how the software works, in order to determine if it is something that I would want to purchase. I just downloaded the demo version and have been playing with it. Whenever I had a question, I would search the forums (via Google since the search function doesn't seem to work) to look for possible solutions. Now that ability to search the forums has been drastically hampered. And a lot of the information that is posted in those threads is now hidden from potential customers. So I would expect that you will receive a lot more questions on topics that have already been answered. Anyhow, that is my opinion.

radiance wrote:

GeoPappas wrote:How can I get to a thread that I created this morning (on a possible bug with lighting using the world map latitude/longitude)?

IMO, it was a mistake to hide all of those other forums from potential customers. IMO, leaving the forums open to the public reduced the amount of questions that you received (because people could read other threads about possible solutions). For example, I have been reading the forums for a few weeks to try and get a feel for how the software works, in order to determine if it is something that I would want to purchase. I just downloaded the demo version and have been playing with it. Whenever I had a question, I would search the forums (via Google since the search function doesn't seem to work) to look for possible solutions. Now that ability to search the forums has been drastically hampered. And a lot of the information that is posted in those threads is now hidden from potential customers. So I would expect that you will receive a lot more questions on topics that have already been answered. Anyhow, that is my opinion.

Hi,

A said, we will move back requested topics, just give me the specific ones.
The public forums are for posting questions about our demo version, so please post whatever you want to know about it.

The reason for this change is that before the forum was getting a bit of a mess,
customers posting about license key issues in public forums etc...

Also, we would like to change the way new users get information.
Instead of having to search our forums for answers, we need to provide them in an easier format.

Now that we can start with a clean slate, we can easily identify current common questions regarding the demo version and reformulate those in our FAQ.

Radiance

GeoPappas wrote:

radiance wrote:

GeoPappas wrote:How can I get to a thread that I created this morning (on a possible bug with lighting using the world map latitude/longitude)?

IMO, it was a mistake to hide all of those other forums from potential customers. IMO, leaving the forums open to the public reduced the amount of questions that you received (because people could read other threads about possible solutions). For example, I have been reading the forums for a few weeks to try and get a feel for how the software works, in order to determine if it is something that I would want to purchase. I just downloaded the demo version and have been playing with it. Whenever I had a question, I would search the forums (via Google since the search function doesn't seem to work) to look for possible solutions. Now that ability to search the forums has been drastically hampered. And a lot of the information that is posted in those threads is now hidden from potential customers. So I would expect that you will receive a lot more questions on topics that have already been answered. Anyhow, that is my opinion.

Hi,

A said, we will move back requested topics, just give me the specific ones.
The public forums are for posting questions about our demo version, so please post whatever you want to know about it.

The reason for this change is that before the forum was getting a bit of a mess,
customers posting about license key issues in public forums etc...

Also, we would like to change the way new users get information.
Instead of having to search our forums for answers, we need to provide them in an easier format.

Now that we can start with a clean slate, we can easily identify current common questions regarding the demo version and reformulate those in our FAQ.

Radiance

Radiance:

Of course, it is your call. As I stated, I just think that it is a mistake.

Anyway, how can I get to a thread that I created this morning (on a possible bug with lighting using the world map latitude/longitude)?

Enrichetto wrote:Dear Sirs,

I have tried to access to the Costumer Forum, but I cannot find the following:


Commercial Product News & Releases (Download here) forum in the Licensed Customer forum group


Could you kindly send me the relative instructions?

Thank you for your help, regards
Enrico