Help Please on Plugin activation

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Newtek Lightwave 3D (exporter developed by holocube, Integrated Plugin developed by juanjgon)

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Help Please on Plugin activation

Postby 3dcgmodeler » Sun May 16, 2021 11:17 am

3dcgmodeler Sun May 16, 2021 11:17 am
Ok.
Been a way for awhile.

Opened up LW and Octane says my License is active on the web site, but I can not activate plugin?

Lightwave 2015.3 64 Bit

Version 4.0
Plugin build 4.05.0.0 sep1 2018
Octane API Build 4.05
Octane DLL Build 4050000

So do I need to download a newer version ???
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ASUSTeK COMPUTER INC. ROG STRIX TRX40-E GAMING Rev 1.xx
1Ryzen Threadripper 3970X 32-Core - 3900 MHz (32 cores, 64 threads)
131072 MB DDR4 DIMM 2133 MHz (8 of 8 slots)
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Re: Help Please on Plugin activation

Postby juanjgon » Mon May 17, 2021 7:26 am

juanjgon Mon May 17, 2021 7:26 am
Your license seems to be already activated, perhaps in another old system. You need to unlock it from this same web page. Be aware that you only have 5 unlocks available.

Thanks,
-Juanjo
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Re: Help Please on Plugin activation

Postby 3dcgmodeler » Mon May 17, 2021 2:54 pm

3dcgmodeler Mon May 17, 2021 2:54 pm
Interesting that this is the only machine I use.

Last time I used LW it worked?

I did upgrade to Windows 10 pro from Windows 7 Ultimate. Would the OS upgrade have maybe have something to do with it?

Hmmm.

How does the unlock work? never had to use it?

Will read the documentation over a few more times and get a better understanding before I do anything.

Thank you
ASUSTeK COMPUTER INC. ROG STRIX TRX40-E GAMING Rev 1.xx
1Ryzen Threadripper 3970X 32-Core - 3900 MHz (32 cores, 64 threads)
131072 MB DDR4 DIMM 2133 MHz (8 of 8 slots)
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3dcgmodeler
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Help Please on Plugin activation

Postby lijunyan » Tue Aug 31, 2021 7:01 am

lijunyan Tue Aug 31, 2021 7:01 am
I still can't use it after I bought it. My number of unlocking times has been used up.
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I still can't use it after purchasing the license
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Re: Help Please on Plugin activation

Postby juanjgon » Tue Aug 31, 2021 8:06 am

juanjgon Tue Aug 31, 2021 8:06 am
lijunyan wrote:I still can't use it after I bought it. My number of unlocking times has been used up.

Please, send an email to [email protected] to let the licensing team take a look at your issue.

Thanks,
-Juanjo
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Re: Help Please on Plugin activation

Postby 3dcgmodeler » Sat Aug 06, 2022 10:53 pm

3dcgmodeler Sat Aug 06, 2022 10:53 pm
hi again

I sent an email to support

still can't get it to do anything

what do you mean about the Unlocks ?? how doe that work ??

there is no documentation that explains the Unlocks ? that I could find any who ...
ASUSTeK COMPUTER INC. ROG STRIX TRX40-E GAMING Rev 1.xx
1Ryzen Threadripper 3970X 32-Core - 3900 MHz (32 cores, 64 threads)
131072 MB DDR4 DIMM 2133 MHz (8 of 8 slots)
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3dcgmodeler
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Joined: Tue Mar 12, 2013 2:25 pm
Location: Spokane Washington

**** Support is Helping Please on Plugin activation ****

Postby 3dcgmodeler » Fri Aug 12, 2022 7:42 pm

3dcgmodeler Fri Aug 12, 2022 7:42 pm
Sent an email to support Aug 6 2022

got a response... finally....

they keep asking what operating system I am using....

I told them 3 times windows 10...

they have not done anything in regards to doing anything to remedy the problem...

I have done all the person has said to do....

And it appears to be at there end not mine as far as deactivating the license so my machine could reactivate the license....

sent all the screen shoots of every thing

really simple problem everything good at my end anyways
ASUSTeK COMPUTER INC. ROG STRIX TRX40-E GAMING Rev 1.xx
1Ryzen Threadripper 3970X 32-Core - 3900 MHz (32 cores, 64 threads)
131072 MB DDR4 DIMM 2133 MHz (8 of 8 slots)
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3dcgmodeler
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Posts: 41
Joined: Tue Mar 12, 2013 2:25 pm
Location: Spokane Washington

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