frankmci wrote:
Having a presence on Facebook is undoubtedly a good idea. Using it as your primary point of contact, interaction and support system with your user base would be extremely unwise, in my opinion. I'm speaking as a user and member of many professional production tool forums ever since the Lightwave and Electric Image forums were hosted on AOL in the early 90s. You really do not want to hitch your cart to that horse.
User forums and their searchable histories are a crucial part of the user experience in an industry dominated by constantly changing technology. Giving up full control over that information and that interaction would be extremely short-sighted.
Totally agree but only when users and Octane team is active and responds in a reasonable time period.