OTOY Forums

Having this issue of being logged in, but needing to use my license information regardless.

Logged out of my account and got this delightful error when logging back in.



A - should I just use v2x whatever cause it works?
B - an eta on fixing these problems?
C - Can't get work done.
D - Why can you use an excuse for making fixes, but I can't with my clients?
E - Frustrated....

Now this. No win.

One more.

Hi,

A new release has been made available today. Apologies for the issues you have been dealing with. If you continue to have issues, please let me know, and we can troubleshoot further if need be.

Thanks Azen, I'll let you know. Cheers.

fivebythree, we've been unable to reproduce your problem here. Please try the most recent build; the license management code is being tweaked with each release, so this may address your problem.

If not, can you give us any more details about exactly what triggers the problem?

Please check your installed Octane and plugin versions carefully. Because of the ongoing changes to the license controls, if you have more than one Otoy product installed (e.g. Octane standalone and the Sketchup plugin, or two different plugins, or any similar combination), you should make sure that all installed Octane 3.x products are exactly the same version.

I know exactly what the problem was.

I wasn't signed out of my office SketchUp Octane - running v2.42.2

I have since unlocked that login, and everything has been up and running.

One other thing that seemed to not be functioning in v3.0.1; importing Local Database materials wouldn't save with the skp file. This seems to be fixed with the latest build.

Basically what happened was I was logged out of standalone, but not sketchup. The new license tab will make that easier. Thank you!

Great! Thanks for keeping us up to date.