wltalbot wrote:I am having an issue logging in from the Sketchup plugin "OctaneRender Activation" screen. I get a sign-in error "Could not connect to server. Please ensure you are using your OTOY credentials and not your license information."
I am defiantly using my correct OTOY website login information. The same I would use to log in and view my account, and make downloads. Works fine for logging in normally, just not from Sketchup. Also tried forum login info which is different from the website, does not work either. Any suggestions? Maybe; I missed some information related to this somewhere?
Sorry you're having problems. One possibility is that you had the bad luck to try logging in while our login server was out of shape; Octane 3 is still in beta and may have the occasional glitch. If the problem persists, please send me your Otoy login name and SU plugin license ID (just the names, not the passwords) by private message, and we'll look into it.