OTOY Forums

Hello , I hope that someone can help me

I've been getting this error: Cannot Authenticate: This may be due to that your Internet connection is down or either firewall or a proxy are blocking...
REASON:operation timed out after 10000 milliseconds with 0 out of 0 bytes receivd

(i have restarted Internet and activated the license.but it still happend.)

I really need help, please.
Thanks a lot

Hi,
you can check the status of the Otoy services here:
https://status.otoy.com/

Unfortunately this kind of error depends from your internet provider, and in general, VPN fix this issue.

Alternatively you could you try switching to the DNS service provided by Cloudflare Instructions here

ciao Beppe