Plug-In Logging Out Problem

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Autodesk Maya (Plugin developed by JimStar)

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Plug-In Logging Out Problem

Postby amoh » Thu Dec 08, 2016 5:43 pm

amoh Thu Dec 08, 2016 5:43 pm
Hello!

My problem is the following. Often when I close Maya after using Octane, logging out of Maya plug-in is not carried out correctly and I can see in my account page that it is still in use by the machine even if it is shut down. So I have to deactivate it manually. This way I have spent all of my Unlocks on this. The main thing here is that the problem is persisting, sometimes I open and close Maya a few times and I cannot log out of the plug-in.
Would be thankful for any help. Also how can I restore my Unlocks?

Sincerely,
Roman.
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Re: Plug-In Logging Out Problem

Postby glimpse » Sat Dec 10, 2016 9:13 pm

glimpse Sat Dec 10, 2016 9:13 pm
Hello, Roman.

To restore Unlock count You should contact OTOY & ask them. I've already forwarded You issue to someOne inside OTOY that I think handles this =) so soon after You should see those restored or at least contacted for more information. Please drop a line if You would still encounter a problem & thanks for submitting this.

Sinc.
tom
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