OTOY Forums

Hello,

I still have problems doing the subscription via paypal from germany. I know, other users have this problem too. Is there already an alternative payment-method or do you have a solution for the problem?

Thanks
pixelvier

I have exactly the same problem (see 4 posts below). Also in Germany. Help would be greatly appreciated.

Ok, so apparently you can not purchase it with a German PayPal account, you need to have one from another country. US and Australia were confirmed to me by other users. Unfortunately, that means that I will not be able to get the subscription based student license, since I dont have a US account and I know no one who currently resides there and could help me out. No Octane for me. That is truly sad :'(

I ran into the same problem. Why is that and any news on when this is resolved?

Hi Podden
The problem is with Paypal, who for some reason do not allow recurring subscription payments in Germany. We have raised the matter with Paypal, but have not yet had an explanation as to why this occurs only in Germany.
As a work around we are able to provide an 'advance payment' option for our customers in Germany that wish to subscribe.
Please contact the Octane Support Team by email [email protected], and they will provide further details.
Hope this helps.
Kind regards, Win

This is truly odd because I have some other recurring subscriptions of other products running (Patreon for example, a usenet account... stuff like that) and I'm from Germany, hence have a German PayPal account.

I'm having the same issue, also in Germany. How do you guys not have other methods of payment available? This has obviously been an issue for a while, how hard can it be to get this sorted out? I have tons of recurring payments through Paypal, it's obviously not an issue with German law or anything.

by HWiese » Mon Jun 05, 2017 10:52 pm
This is truly odd because I have some other recurring subscriptions of other products running (Patreon for example, a usenet account... stuff like that) and I'm from Germany, hence have a German PayPal account.

Hi HWiese

This from the Paypal Developers docs site;

Recurring Payments with Express Checkout also has the following limitations:
...Recurring payments cannot be created for buyers in Germany or China....

There are some other alternatives which we hope to provide in the near future, but for now if you live in one of these countries and wish to purchase a subscription, please contact the Octane Help Desk [email protected] for assistance.

Kind regards, Win

Hi Nj4ck

Postby nj4ck » Sun Jul 02, 2017 7:12 am
I'm having the same issue, also in Germany. How do you guys not have other methods of payment available? This has obviously been an issue for a while, how hard can it be to get this sorted out? I have tons of recurring payments through Paypal, it's obviously not an issue with German law or anything.

The ability to accept recurring payments in Paypal depends on the type of transaction.

This from the Paypal Developers docs site;

Recurring Payments with Express Checkout also has the following limitations:
...Recurring payments cannot be created for buyers in Germany or China....

There are some alternatives as you indicate, which we hope to provide in the near future. But for now if you live in one of these countries and wish to purchase a subscription, please contact the Octane Help Desk [email protected] for assistance.

i am wondering why this is not possible, i pay my adobe account and google play as well with paypal in a subscription.