I've sent 7 emails so far, but I haven't received any reply!

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I've sent 7 emails so far, but I haven't received any reply!

Postby iocrazy » Thu Dec 09, 2021 12:54 am

iocrazy Thu Dec 09, 2021 12:54 am
I was one of your members, and I was told “Your customer account does not have permission to download this file”.I've sent 7 emails so far, but I haven't received any reply.the service experience sucks for your company.If I still don't receive any reply, I will stop buying your software.
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Re: I've sent 7 emails so far, but I haven't received any reply!

Postby bepeg4d » Thu Dec 09, 2021 8:31 am

bepeg4d Thu Dec 09, 2021 8:31 am
Hi,
we had too much traffic due to past Black Friday week, so sending multiple emails doesn't help, but only gives more issues.

I'll send you a PM.

ciao,
Beppe
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