can't establish till now connection with the server

by **smadi** » Sat Feb 12, 2011 10:25 pm

Hello... I don't know what any more to do... (((Has reinstalled the windows... But the octane can't establish till now connection with the server (((may be for that that the Internet through a lan network goes? Can there something blocks?
sorry for my english...

by **Aenima** » Sun Feb 13, 2011 6:13 am

Login to customer area deactivate octane then wait 30-60 mins. Try again.

by **smadi** » Sun Feb 13, 2011 6:38 am

how to deactivate?

by **dave62** » Sun Feb 13, 2011 7:44 am

..deactivate in the customer area:
->wait half hour->activate again

http://www.refractivesoftware.com/index.php

hope this will help;)

by **smadi** » Sun Feb 13, 2011 7:55 am

i understand ))) but where is the button deactivate? or how it will?

by **abstrax** » Sun Feb 13, 2011 8:06 am

smadi wrote:i understand ))) but where is the button deactivate? or how it will?

Click on the link "deactivate account".

Marcus

by **smadi** » Sun Feb 13, 2011 8:14 am

i cant find the link(((((

by **dave62** » Sun Feb 13, 2011 8:31 am

shure you logged into the customer area? not the forum!
its unpossible to not find the link then..

got it??

by **smadi** » Sun Feb 13, 2011 8:42 am

yes im sure ...or i make something wrong?

by **smadi** » Sun Feb 13, 2011 8:44 am

can't establish till now connection with the server

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