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Ordered Wednesday night - no activation email today :-(

PostPosted: Thu Oct 14, 2010 6:02 pm
by Morat
Hi there. I ordered Octane last night (UK time) but haven't received a license email today (it's now 7pm). I sent an email to the [email protected] address but got a "this office is closed" auto-responder.

Are there any issues with completing purchases at the moment?

Re: Ordered Wednesday night - no activation email today :-(

PostPosted: Thu Oct 14, 2010 6:53 pm
by pixelrush
I think Refractive are busy shifting offices so there might be a delay in processing the activation.
AFAIK its still a manual system so you are waiting on a body to do this.
Shouldnt be too long.
I havent noticed the guys in the forums much over the last week either. ;)

Re: Ordered Wednesday night - no activation email today :-(

PostPosted: Thu Oct 14, 2010 9:20 pm
by Morat
Darn, that's a shame. I'm away for the weekend and I was hoping to take the manual to read.

I'll just have to keep playing with material balls until they get sorted out. After coming from Vue I'm hopelessly hooked on the speed and quality of material previews. I've been getting stunning results from Arroway textures in minutes (rather than endless rounds of tweaking and re-rendering) because the feedback from changes is so fast. :D

Not to mention that I can have depth of field effects for apparently virtually no render time cost :shock:

Re: Ordered Wednesday night - no activation email today :-(

PostPosted: Fri Oct 15, 2010 1:39 am
by radiance
i'll activate it soon (in an hour or so), still a long list to activate ;)
We've had a huge increase in sales lately and are moving into a bigger office.
Radiance

Re: Ordered Wednesday night - no activation email today :-(

PostPosted: Fri Oct 15, 2010 5:40 am
by Morat
Thanks Radiance, I've replied to the email I got with my receipt details. I don't think it's helped that my Paypal email address is different from the one I use publicly for everything else.

Re: Ordered Wednesday night - no activation email today :-(

PostPosted: Fri Oct 15, 2010 10:03 am
by hevjudo
Im in the exact same boat..
I ordered about 24 hours ago and no confirmation, and I dont have access to the email my paypal account is linked to (I knew I should have updated first).

If anyone at the office reads this post - Pleeeeaaaasssseeeee send the confirmation / download soon.. I am hanging to get stuck into it!.. :-)

Thanks

Andrew

Re: Ordered Wednesday night - no activation email today :-(

PostPosted: Fri Oct 15, 2010 4:03 pm
by radiance
Pasted so we can work faster to activate ;) :

We'll activate it soon (in an hour or so, many others are waiting), don't worry ;)
We've had a huge increase in sales lately due to the 2.3 beta, and due to the expanding of resources, we just moved in 2-3 days to a new bigger office building.

Yours,
Radiance

Re: Ordered Wednesday night - no activation email today :-(

PostPosted: Fri Oct 15, 2010 4:32 pm
by Morat
I sent a copy of my payapl receipt this morning, but haven't heard anything today. Am I going to be out of luck until Monday now?

Re: Ordered Wednesday night - no activation email today :-(

PostPosted: Fri Oct 15, 2010 4:35 pm
by radiance
I just replied, i'm finishing the forum now and then i start processing the mails.
it's not morning around the globe, we live in different timezones, i'm in the US currently...
In belgium people are sleeping and in NZ they are going to bed. (eg our 2 offices, and one 3rd coming soon)

Radiance

Re: Ordered Wednesday night - no activation email today :-(

PostPosted: Fri Oct 15, 2010 4:39 pm
by Morat
No worries, sounds like you're busy. I can be patient.