Quandtum wrote:I felt it worth my time to reply as I have had the same problem (bought last Wednesday and have been waiting for my machine ID email, etc.). Pixelrush, your response did help (as I know you've been frustrated by all this as well). The issue here is the versions, 22b vs. 2.3v5. I as the others downloaded the 22b from the forum for recommended. It does not use the Octane Live info. The 2.3v5 does. You all need to go get the development branch to use your new license information. Once I did, my license finally goes, I'm only upset now I've been waiting for over 2 days for a email back from [email protected] to realize this.
Download this one -> http://www.refractivesoftware.com/forum/viewtopic.php?f=33&t=3760
On that note, the FAQ by Radiance has a number confusing points in it. (Constructive criticism, take it or leave it). After reading it several times, it's unclear if an email needs to be sent to [email protected] or not. It's also unclear what version new users should download to make use of Octane Live (it runs through stuff for each version which for a new user doesn't mean anything ... yet). I would also suggest that any email going to [email protected] auto reply so people have some idea that their mail was received. These are easy things that don't require much, if any tech.
Anyways, hopefully my response can help others, and hopefully Refractive Software turn things around soon.
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