I cannot find Commercial Product News & Releases

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I cannot find Commercial Product News & Releases

Postby watermanx » Sat Apr 14, 2012 4:31 pm

watermanx Sat Apr 14, 2012 4:31 pm
Dear Sirs,

I have tried to access to the Costumer Forum, but I cannot find the following:


Commercial Product News & Releases (Download here) forum in the Licensed Customer forum group


Could you kindly send me the relative instructions?

Thank you for your help, regards
Water
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Re: I cannot find Commercial Product News & Releases

Postby pixelrush » Sat Apr 14, 2012 8:42 pm

pixelrush Sat Apr 14, 2012 8:42 pm
If you have just bought Octane your order may not have been processed yet.
Refractive do this manually and their office hours are M- F New Zealand time.
As I answer this it is 8:40 am Sunday.
You forum name is not yet purple denoting a paid up customer so you won't be able to access the Commercial forums yet, sorry. Check back later today because sometimes the guys will process orders during the weekend. ;)
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Re: I cannot find Commercial Product News & Releases

Postby Akanaro » Fri Jun 08, 2012 11:11 pm

Akanaro Fri Jun 08, 2012 11:11 pm
Damn, I'm hoping someone takes pity on me and process my order else I'm gonna wait until Monday. :(
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Re: I cannot find Commercial Product News & Releases

Postby abreukers » Sat Jun 09, 2012 2:50 am

abreukers Sat Jun 09, 2012 2:50 am
Akanaro wrote:Damn, I'm hoping someone takes pity on me and process my order else I'm gonna wait until Monday. :(


hi, you've just been 'purpled'!
good luck and have fun with octane...
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Re: I cannot find Commercial Product News & Releases

Postby Akanaro » Sat Jun 09, 2012 5:44 am

Akanaro Sat Jun 09, 2012 5:44 am
Woohoo! Thank you kind sir! :D
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Re: I cannot find Commercial Product News & Releases

Postby Eznit_PT » Thu Jun 21, 2012 7:25 pm

Eznit_PT Thu Jun 21, 2012 7:25 pm
Hello I'm new here, is my 1st post, ....

I have already received the e-mail with the "steps" but don't have this yet--Commercial Product News & Releases (Download here) forum in the Licensed Customer forum group.

I am anxious to start using the full version ... ehhe

Sorry for bad English: D
Bing translator
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Re: I cannot find Commercial Product News & Releases

Postby abreukers » Thu Jun 21, 2012 9:41 pm

abreukers Thu Jun 21, 2012 9:41 pm
Hi Eznit_PT, you may have registered two usernames on the forum. It is possible that the access to the licensed areas was granted to your other forum username (you have one with a confirmed hotmail email registered). It is advisable to use and maintain only one username on the forums.
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Re: I cannot find Commercial Product News & Releases

Postby Eznit_PT » Thu Jun 21, 2012 9:51 pm

Eznit_PT Thu Jun 21, 2012 9:51 pm
Yes, but this gmail account is that I tried everything ... the hotmail account no longer exists, ... I did everything new for this account that I am now, until I received the email from [email protected] to tell me how I have to do to activate the account, ...

Dear Customer,

We have processed your order and your OctaneRender ™ license (s).

To download and activate the software, follow the following instructions,
CHAPTER 1 is for the OctaneRender ™ Standalone Edition, and CHAPTER 2 is for the OctaneRender ™ for 3ds max ®:
....................
.................


I have to make now?
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Re: I cannot find Commercial Product News & Releases

Postby abreukers » Thu Jun 21, 2012 10:12 pm

abreukers Thu Jun 21, 2012 10:12 pm
hi Eznit_PT, what I mean is this forum name you are using... 'Eznit_PT'. Logout from this one and login with 'Eznit' on the forum. You have made the paypal payment using 'Eznit' and it will be the username on our servers. Don't worry about the registered email address, you can change this once logged on here again (using Eznit). You can change the registered email address through the user control panel.
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Re: I cannot find Commercial Product News & Releases

Postby Eznit » Thu Jun 21, 2012 10:22 pm

Eznit Thu Jun 21, 2012 10:22 pm
Hi: D Already, thank you very much ....
hugs from Portugal
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