OTOY Forums

I just reinstalled my computer. Maybe it does matter.

I think the problem is caused by my reinstall of system.
Because there's no detail information. I use an HTTP Sniffer to get more information.
I found it my subscription is still active in previous system.
But my system is totally reinstalled.
My computer name is changed.
Is there a way to deactivate my previous subscription?
@ChrisHekman

The following subscriptions are required but were not available from your account ('Seto'):


OctaneRender Prime Standalone
--------------------------------------------
All of your subscription for this product are currently in use.

1/1 subscription in-use.
[STAND-SUB-T1, 'DESKTOP-V6EIV27' (Active)]


OctaneRender Prime for Unity
------------------------------------------
All of your subscription for this product are currently in use.

1/1 subscription in-use.
[UNITY-SUB-T1, 'DESKTOP-V6EIV27' (Active)]

Maybe it will work if I change back my computer name? Let me have a try.
Please help.

I can't activate even I change the computer name.
Please help.

It looks like your licence has been linked to another computer (Or the previous installation of your current PC)

If you go to this link you can log in with your unity account (Or your octane account if you are using that)
https://account.otoy.com/sign_in

When you are logged in go to subscriptions and unlock your unity subscription.

I hope that helps

ChrisHekman wrote:It looks like your licence has been linked to another computer (Or the previous installation of your current PC)

If you go to this link you can log in with your unity account (Or your octane account if you are using that)
https://account.otoy.com/sign_in

When you are logged in go to subscriptions and unlock your unity subscription.

I hope that helps

Thank you. It really helps. I didn't find my unity subscriptions. But after I logged in with Unity account. I found it. Thank you.

I'm having the same issue when I try and press the activate button. What else can I do to troubleshoot?

Octane license (UNITY) activation result: Cancelled
UnityEngine.Debug:LogError(Object)
OctaneUnity.PluginController:LogErrorCallback(String)
System.Object:wrapper_native_00007FFEE29769F0()
Octane.DLL:License_Activate()
Octane.License:Activate()
OctaneUnity.OctaneUtility:LoadOctaneButton()
OctaneUnity.PBRRenderTargetComponentEditor:OnInspectorGUI()
UnityEngine.GUIUtility:ProcessEvent(Int32, IntPtr)

Could not activate
UnityEngine.Debug:LogError(Object)
OctaneUnity.PluginController:LogErrorCallback(String)
System.Object:wrapper_native_00007FFEE29769F0()
Octane.DLL:License_Activate()
Octane.License:Activate()
OctaneUnity.OctaneUtility:LoadOctaneButton()
OctaneUnity.PBRRenderTargetComponentEditor:OnInspectorGUI()
UnityEngine.GUIUtility:ProcessEvent(Int32, IntPtr)

Have the same issue going with unity 2018.3 + octane ....tired all the above solutions too ,nothing worked .
pls let me know how did it get solved .

Hi,

I've found that using an older 2017 version of Unity with the latest version of the Octane plugin successfully activated. Then when I use a newer 2018 Unity version the activation will work as well. There does still seem to be an issue with 2019 versions of Unity though but that seems to be an issue with the plugin installation and not the activation.

Same issue with newest Octane and Unity 2018.2.21 for weeks now. I hate online activation systems and your dependency on it soooo damn much!!! Thank god I've got no deadline and are dependent on this otherwise I would hate this even more.