Octane license (UNITY) activation result: Cancelled

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Re: Octane license (UNITY) activation result: Cancelled

Postby Seto » Wed Apr 10, 2019 5:15 pm

Seto Wed Apr 10, 2019 5:15 pm
I just reinstalled my computer. Maybe it does matter.
Seto
 
Posts: 8
Joined: Wed Apr 10, 2019 4:53 pm

Re: Octane license (UNITY) activation result: Cancelled

Postby Seto » Thu Apr 11, 2019 11:12 am

Seto Thu Apr 11, 2019 11:12 am
I think the problem is caused by my reinstall of system.
Because there's no detail information. I use an HTTP Sniffer to get more information.
I found it my subscription is still active in previous system.
But my system is totally reinstalled.
My computer name is changed.
Is there a way to deactivate my previous subscription?
@ChrisHekman
The following subscriptions are required but were not available from your account ('Seto'):


OctaneRender Prime Standalone
--------------------------------------------
All of your subscription for this product are currently in use.

1/1 subscription in-use.
[STAND-SUB-T1, 'DESKTOP-V6EIV27' (Active)]


OctaneRender Prime for Unity
------------------------------------------
All of your subscription for this product are currently in use.

1/1 subscription in-use.
[UNITY-SUB-T1, 'DESKTOP-V6EIV27' (Active)]
Seto
 
Posts: 8
Joined: Wed Apr 10, 2019 4:53 pm

Re: Octane license (UNITY) activation result: Cancelled

Postby Seto » Thu Apr 11, 2019 11:17 am

Seto Thu Apr 11, 2019 11:17 am
Maybe it will work if I change back my computer name? Let me have a try.
Please help.
Seto
 
Posts: 8
Joined: Wed Apr 10, 2019 4:53 pm

Re: Octane license (UNITY) activation result: Cancelled

Postby Seto » Thu Apr 11, 2019 11:33 am

Seto Thu Apr 11, 2019 11:33 am
I can't activate even I change the computer name.
Please help.
Seto
 
Posts: 8
Joined: Wed Apr 10, 2019 4:53 pm

Re: Octane license (UNITY) activation result: Cancelled

Postby ChrisHekman » Thu Apr 11, 2019 3:08 pm

ChrisHekman Thu Apr 11, 2019 3:08 pm
It looks like your licence has been linked to another computer (Or the previous installation of your current PC)

If you go to this link you can log in with your unity account (Or your octane account if you are using that)
https://account.otoy.com/sign_in

When you are logged in go to subscriptions and unlock your unity subscription.

I hope that helps
ChrisHekman
OctaneRender Team
OctaneRender Team
 
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Re: Octane license (UNITY) activation result: Cancelled

Postby Seto » Thu Apr 11, 2019 5:04 pm

Seto Thu Apr 11, 2019 5:04 pm
ChrisHekman wrote:It looks like your licence has been linked to another computer (Or the previous installation of your current PC)

If you go to this link you can log in with your unity account (Or your octane account if you are using that)
https://account.otoy.com/sign_in

When you are logged in go to subscriptions and unlock your unity subscription.

I hope that helps


Thank you. It really helps. I didn't find my unity subscriptions. But after I logged in with Unity account. I found it. Thank you.
Seto
 
Posts: 8
Joined: Wed Apr 10, 2019 4:53 pm
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