Octane license (UNITY) activation result: Cancelled

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Octane license (UNITY) activation result: Cancelled

Postby dannykishishev » Fri Mar 15, 2019 2:25 pm

dannykishishev Fri Mar 15, 2019 2:25 pm
There was another thread here but since I posted on that one already and didn't get any solutions, I'll post one specifically for my issue

I keey getting "Octane license (UNITY) activation result: Cancelled" and "could not activate" errors. I've tried your solution to log out then in inside unity, doesn't do anything. I've tried linking my unity to an octane account, and then signing into that, worked once and now 1 or 2 days later, doesn't work again (as does creating a new unity account, it works for a bit and then at one point, doesn't). I tried resetting my license/activation on the website, that also didn't help.
Initially I thought it might be because I sometimes run unity from my home computer, and it's a 1 pc at a time license, but I haven't opened unity from home in a while and I still have this problem.
I REALLY don't see why I have these kinds of problems, especially with a FREE license that has no reason to authenticate in the first place...
PLEASE give me some kind of solution, I've already lost hours trying to troubleshoot and it's very frustrating.
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Re: Octane license (UNITY) activation result: Cancelled

Postby ChrisHekman » Fri Mar 15, 2019 2:57 pm

ChrisHekman Fri Mar 15, 2019 2:57 pm
Can you PM me your unity account information?
ChrisHekman
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Re: Octane license (UNITY) activation result: Cancelled

Postby xbeardx » Sat Mar 16, 2019 5:10 am

xbeardx Sat Mar 16, 2019 5:10 am
Hi Chris,

I'm having exactly the same issue after updating to the latest build earlier tonight. Would be grateful for some advice.

Many Thanks,

Andy
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Re: Octane license (UNITY) activation result: Cancelled

Postby dannykishishev » Sat Mar 16, 2019 10:32 pm

dannykishishev Sat Mar 16, 2019 10:32 pm
ChrisHekman wrote:Can you PM me your unity account information?


Sorry, it says "You are not authorised to send private messages." Is there an email or something I can send it to?
dannykishishev
 
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Re: Octane license (UNITY) activation result: Cancelled

Postby ChrisHekman » Mon Mar 18, 2019 10:21 am

ChrisHekman Mon Mar 18, 2019 10:21 am
Danny and xbeardx could you send me your unity account details (no pasword) to the following email?
[email protected]
ChrisHekman
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Re: Octane license (UNITY) activation result: Cancelled

Postby bwatanabe » Tue Mar 19, 2019 2:35 am

bwatanabe Tue Mar 19, 2019 2:35 am
I'm having the same problem, just installed the Octane update in Unity and am now getting an error.
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Re: Octane license (UNITY) activation result: Cancelled

Postby Wolfnimations » Tue Mar 19, 2019 10:45 am

Wolfnimations Tue Mar 19, 2019 10:45 am
I have the same problem where it doesn't activate the license. (octane 1.2.0.1370)

But after downgrading the octane version to Octane 1.2.0.1362 it does activate the license again.
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Re: Octane license (UNITY) activation result: Cancelled

Postby Podden » Tue Mar 19, 2019 4:41 pm

Podden Tue Mar 19, 2019 4:41 pm
Same problem with 2018.3 and newest Octane. I tried 2 Unity Accounts on two machines and both failed with the same error.
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Re: Octane license (UNITY) activation result: Cancelled

Postby ChrisHekman » Fri Mar 22, 2019 10:37 am

ChrisHekman Fri Mar 22, 2019 10:37 am
The main cause of this issue should be fixed. If this error still occurs when trying to log in with your unity account, make sure you are using the following settings:
Unitey.png
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Re: Octane license (UNITY) activation result: Cancelled

Postby Seto » Wed Apr 10, 2019 5:03 pm

Seto Wed Apr 10, 2019 5:03 pm
I got this issue today. It's working previously.
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