Did not receive available versions from server

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Did not receive available versions from server

Postby DanMiller » Tue Mar 12, 2019 2:55 am

DanMiller Tue Mar 12, 2019 2:55 am
I installed octane for Unity, clicked Load Octane, accepted, and then presented with console errors. The errors are:

Did not receive available versions from server
UnityEngine.Debug:LogError(Object)
OctaneUnity.Upgrader:FixMissingDLLs()
OctaneUnity.PluginController:Init()
OctaneUnity.PreferenceWindow:OnGUI()
UnityEngine.GUIUtility:ProcessEvent(Int32, IntPtr)

I searched but didn't find a solution. Anyone else here run into this and find a solution? Thanks.
DanMiller
 
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Re: Did not receive available versions from server

Postby ChrisHekman » Tue Mar 12, 2019 10:31 am

ChrisHekman Tue Mar 12, 2019 10:31 am
DanMiller wrote:I installed octane for Unity, clicked Load Octane, accepted, and then presented with console errors. The errors are:

Did not receive available versions from server
UnityEngine.Debug:LogError(Object)
OctaneUnity.Upgrader:FixMissingDLLs()
OctaneUnity.PluginController:Init()
OctaneUnity.PreferenceWindow:OnGUI()
UnityEngine.GUIUtility:ProcessEvent(Int32, IntPtr)

I searched but didn't find a solution. Anyone else here run into this and find a solution? Thanks.


This is caused by a connection issue. It should be fixed in the upcomming build.

In the meantime you can use a workaround.
In the unity editor:
1. Go to octane -> settings. (Do not press load octane)
2. Press Version Control. (This will force the plugin to recheck available versions)
3. Press "load octane"

If this does not fix the issue, it might be because you are using an older version of unity. What version of unity are you on?
ChrisHekman
OctaneRender Team
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Re: Did not receive available versions from server

Postby DanMiller » Tue Mar 12, 2019 7:49 pm

DanMiller Tue Mar 12, 2019 7:49 pm
I appreciate the help and I attempted what you suggested. However, I still get an error followed by a crash. I attached a screenshot of what I see and then the next thing is Unity crashing. Using Unity 2018.3.8. I might try to download an earlier version to see if it works.


Octane Render Error.JPG
DanMiller
 
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Re: Did not receive available versions from server

Postby DanMiller » Tue Mar 12, 2019 8:15 pm

DanMiller Tue Mar 12, 2019 8:15 pm
I installed Unity 2018.3.7 and now I get the following error:

Failed to locate OctaneUnity.dll

I see that others had this problem too but I did not find a solution. Any suggestions on how to resolve this issue? Thanks.
DanMiller
 
Posts: 7
Joined: Tue Mar 12, 2019 2:47 am

Re: Did not receive available versions from server

Postby ChrisHekman » Thu Mar 14, 2019 2:15 pm

ChrisHekman Thu Mar 14, 2019 2:15 pm
The latest build should fix these issues.
If upgrading is an issue, the installer scene asset should be updated soon.
ChrisHekman
OctaneRender Team
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Re: Did not receive available versions from server

Postby DanMiller » Thu Mar 14, 2019 2:23 pm

DanMiller Thu Mar 14, 2019 2:23 pm
Ok, I tried a couple more times today but ended up giving up on it and doing other stuff. Sounds like a new installer is on the way then?
DanMiller
 
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Re: Did not receive available versions from server

Postby DanMiller » Fri Mar 15, 2019 8:47 pm

DanMiller Fri Mar 15, 2019 8:47 pm
I gave it another try today because I see that OctaneRender had an update. Unfortunately same result, Unity crashes.
DanMiller
 
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Re: Did not receive available versions from server

Postby ChrisHekman » Mon Mar 18, 2019 9:36 am

ChrisHekman Mon Mar 18, 2019 9:36 am
DanMiller wrote:I gave it another try today because I see that OctaneRender had an update. Unfortunately same result, Unity crashes.


Did you re-download the installer scene again?
ChrisHekman
OctaneRender Team
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Re: Did not receive available versions from server

Postby DanMiller » Mon Mar 18, 2019 1:05 pm

DanMiller Mon Mar 18, 2019 1:05 pm
I didn't, I'm starting to suspect that the problem is running from a VM. I've been using Shadow with a dedicated P5000 and have noticed issues with another application as well. I cancelled the service and will try OctaneRender again after I do a new build with an NVidia GPU. Thanks.
DanMiller
 
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