by azen » Mon Jul 09, 2018 10:05 pm
azen
Mon Jul 09, 2018 10:05 pm
Hello all,
Sorry to hear of the issues currently being experienced with OctaneRender for Unity by some among you.
To troubleshoot effectively, please completely uninstall OctaneRender for Unity - you should be prompted about whether to uninstall the Octane option on the Toolbar as well. Select Yes when prompted for this.
Upgrade to Unity 2018, if you have not already (2017.3 also works as well, if it is essential for you to remain within the 2017 release versions).
Download and open the OctaneRender for Unity Installer Scene (e.g. The Docking Bay). Open the PBR Settings Window, and confirm the latest available version. Once you have updated (if needed - you should be able to confirm via PBR Settings > Version Control), Click the "Load Octane" button. If the loading attempt returns an error, simply close and reopen Unity and try again.
If you experience any other errors, please open the Console Window for Unity (Should be available in the Default Layout, otherwise press Ctrl+Shift+C) and share the contents of the Log with our Customer Support Team.
Cheers,
Azen